Visitor Center Coordinator
About The Position
The Visitor Center Coordinator assists with Blair Visitor Center operations and guest services at Corkscrew Swamp Sanctuary in Naples, Florida. Responsibilities span admissions, the Nature Store, the Spurlino Foundation Discovery Center, Rooney Café operations, private events, visitor and volunteer assistance, boardwalk closing, and membership sales. The coordinator works on-site in the Visitor Center and supports the Retail Sales Manager with event coordination and implementation, merchandise sales, and administrative duties. This is a regular, full-time, on-site position working 40 hours per week, including Saturdays and Sundays. The coordinator provides customer service, helps maintain the visitor facilities and boardwalk, handles retail and administrative processes, and supports the Sanctuary’s conservation mission and organizational values. Compensation is $24.48–$26.00 per hour.
Requirements
- Bachelor’s degree and at least 1 year of retail or customer service experience; a combination of education and experience will be considered.
- Excellent verbal and written communication, customer service, and relationship-building skills.
- Detail-oriented and able to multitask in a fast-paced, potentially noisy environment.
- Able to work well on a team, follow direction, and work autonomously.
- Experience or familiarity with point-of-sale or ticketing software, or databases.
- Experience or familiarity with cash handling, credit card transactions, and bookkeeping procedures.
- Proficient in MS Office, Outlook, and other web-based applications.
- Able to maneuver up to 25 pounds, with or without reasonable accommodation.
- Able to travel at least 3 miles on foot or by electric trike in varied weather conditions, with or without accommodation.
- Able to work a flexible schedule, including both weekend days and occasional evenings.
- Valid driver’s license required for picking up supplies and materials.
- Commitment to Audubon’s organizational values of care, collaboration, change, integrity, impact, and innovation, and to Audubon’s conservation mission.
Nice To Haves
- Experience fostering inclusive and collaborative work environments is valued.
Responsibilities
- Provide customer service in admissions, the Nature Store, Rooney Café, and the Spurlino Foundation Discovery Center, maintaining organization and cleanliness.
- Coordinate with another staff member to open the Blair Audubon Visitor Center and boardwalk on time, clear and close them at the end of the day, and participate in decisions about early closures in accordance with policies and procedures.
- Open, close, organize, and maintain the Spurlino Foundation Discovery Center.
- Respond to visitor and customer inquiries, feedback, and messages; update related signage, tickets, and online information.
- Report emergencies, incidents, and situations to the manager on duty.
- Assist with planning and delivering private and special events.
- Use phone and messaging systems, databases, and point-of-sale platforms, and generate related reports.
- Operate the cash register and maintain accurate cash controls.
- Conduct point-of-sale cash deposit counts, monthly store safe counts, and bank deposit verifications with a designated staff member, following cash-handling procedures.
- Enter invoices, maintain store files and records, process returns, refunds, and credits, and assist with month-end and quarterly statements and reconciliations.
- Work with vendors and order, receive, tag, and enter supplies and merchandise in the point-of-sale system.
- Assist with annual inventory and inventory reporting.
- Support and help develop online and in-center promotions and communications.
- Restock and display merchandise in the Nature Store.
- Maintain positive, professional relationships with staff, volunteers, donors, and guests.
- Promote, sell, and renew memberships.
- Maintain knowledge of Sanctuary ecology, natural history, and Audubon activities and policies.
- Maintain and foster a culture of safety.
- Perform other job-related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
