Visitor Center Clerk - Attractions & Tourism

Pima County•Tucson, AZ

About The Position

The Attractions & Tourism Department is seeking a part-time Visitor Center Clerk to support visitor-center operations. The clerk provides information to the public about the center’s services and programs, local attractions, and other relevant resources; assists visitors with inquiries and directs them to appropriate resources or staff; manages the gift shop retail counter; and performs clerical work, including word processing, data entry, filing, recordkeeping, correspondence, and report preparation. The role also involves processing payments, maintaining promotional materials and displays, assisting with tours and activities, operating office equipment, helping keep the center organized and supplied, and handling mail. Work assignments may vary according to departmental needs and are communicated by a supervisor. The listed essential functions are illustrative rather than comprehensive.

Requirements

High school diploma or GED certificate and two years of experience performing office clerical tasks, including customer service to varied populations; relevant experience and/or education from an accredited college or university may be substituted.
Qualifying education and experience must be documented in the application’s Education and Work Experience sections.
Some positions require a valid Arizona Class D driver license at the time of application or appointment; the notice does not state that this applies to every position.
Successful candidates must complete a post-offer, pre-employment background screening, including verification of work history, education, and criminal conviction history.

Nice To Haves

At least six months of retail experience.
Experience providing customer service to a diverse customer base.
Experience communicating in English verbally and in writing.

Responsibilities

Provide visitors with general information about center services, programs, local attractions, and related topics.
Assist visitors with inquiries, direct them to resources, answer questions, and guide them to appropriate staff or areas.
Receive, process, and verify payments; handle cash accurately and issue receipts.
Maintain and organize records, files, and logs related to visitor services, programs, and operations.
Enter and update information in visitor records, reservation systems, and other databases.
Keep promotional materials, brochures, and informational displays stocked, organized, and current.
Assist with scheduling and coordinating visitor tours, events, and other activities.
Operate office equipment, including phone systems, printers, and computers, to support daily operations.
Help maintain cleanliness and organization of the visitor center and restock supplies.
Collect, sort, and distribute incoming and outgoing mail.
Type, prepare, and distribute routine departmental correspondence and materials.
Manage the gift shop retail counter, including customer service, register sales, inventory restocking and counts, and retail displays.
Count the daily cash drawer with department staff at the beginning and end of the day according to the employee’s shift.
Assist with preparing and distributing reports and other documents related to visitor services and operations.