Attractions Shift Supervisor - Outside

FAMILY ENTERTAINMENT GROUP LLC•San Francisco, CA

About The Position

The Attractions Shift Supervisor supports the General Manager with daily outdoor attractions operations, team supervision, and delivery of a high-quality guest experience. The role leads team members during scheduled shifts, addresses guest concerns, promotes safe operations, and ensures adherence to company policies and procedures. The supervisor also supports staff training and development, monitors operational performance, assists with minor repairs, and helps maintain a safe, clean, and welcoming environment.

Requirements

At least 6 months of related experience, including supervisory experience.
Proven success in fast-paced sales.
Demonstrated leadership, communication, organizational, and problem-solving skills.
Excellent customer service skills and the ability to handle situations calmly and effectively.
Proficiency with Microsoft Word, Excel, and PowerPoint.
Ability to prioritize and multitask in a fast-paced, deadline-driven environment.
Flexible availability, including nights, weekends, and holidays.
Ability to stand and walk for the duration of a shift.
Ability to work outdoors in varying weather conditions, including sun, wind, rain, and cold.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Lead, guide, and support team members during shifts to ensure efficient and safe operations.
Delegate tasks and oversee project completion.
Identify and address operational weaknesses or staffing challenges.
Model professionalism and teamwork.
Support staff training and the implementation of new or updated policies and procedures.
Ensure daily opening and closing checklists are completed.
Use attractions staff efficiently and cost-effectively, and develop break plans so employees receive required breaks.
Monitor attractions operations and personnel, assisting as needed to expedite throughput and ensure safety and guest satisfaction.
Serve as the first point of contact for guest concerns and complaints.
Greet customers, assess their needs, provide accurate information about the location and its attractions, games, merchandise, and facility features, and offer solutions that exceed expectations.
Demonstrate attractions, games, or merchandise as needed.
Resolve guest issues promptly and professionally.
Collaborate with the General Manager to assess employee performance and contribute to personnel development.
Stay informed about promotions, sales events, payment and exchange policies, and security practices.
Identify security risks and potential theft, take appropriate action when incidents occur, follow company protocols, and complete required Incident Reports.
Ensure staff are trained to respond to crises as outlined in the Emergency Action Plan.
Assist with minor repairs to attractions, games, or the facility.
Be capable of performing and training others on all Attraction Operator responsibilities.
Maintain respectful working relationships across departments and with team members.
Support a safe, clean, and welcoming environment for staff and guests.
Become First Aid certified.
Perform other duties as assigned by the General Manager.