Attractions Supervisor
About The Position
The Attractions Supervisor oversees daily operations of Netflix House’s featured experiential attractions and supports Ticketing, Fan Services, always-on small attractions, Netflix RePLAY, programming, and other operations. The role combines operational leadership with responsibility for performer and Crew Member teams, attention to detail, execution of creative direction, and delivery of an excellent Fan experience. The supervisor ensures scenic environments, technical execution, and talent performance support immersive, story-driven experiences. Responsibilities include onboarding, training, and developing Crew Members, providing the resources they need to succeed, and driving continuous improvement in guest and employee experiences. The role also serves as Manager on Duty, upholding operational, safety, and guest service standards across the site. This is an on-site, salaried position based in Dallas, Texas, reporting to the Assistant General Manager. The role requires availability to work days, nights, weekends, and holidays in a year-round operation.
Requirements
- Must be at least 18 years of age.
- At least 5 years of experience supervising performers and guest-facing Crew Members in theme parks, attractions, theaters, or a similar fast-paced environment.
- Experience leading guest service moments and recovery, ticketing processes and execution, show quality, and attractions operations.
- Experience identifying top talent through a recruiting process.
- Strong knowledge of hiring practices and Crew Member training and development strategies.
- Experience managing direct and indirect teams in an environment that embraces continual learning and change.
- Ability to work in a technology-heavy environment, including using show control, ticketing, and venue management systems.
- Excellent verbal and digital communication skills.
- Excellent leadership skills.
- Availability to work days, nights, weekends, and holidays in a 365-day operation.
Responsibilities
- Supervise on-site operations within IP-driven experiences, including performance, scenic, and prop elements.
- Manage attractions, coordinating physical elements and personnel while adhering to show timing schedules.
- Determine hiring, training, and deployment strategies based on which experience is active.
- Collaborate with HR to run auditions and identify talent for roles.
- Follow Standard Operating Procedures and use the show control system.
- Develop strategies to optimize labor as attractions rotate in and out of the location.
- Optimize operations and Fan flow through attractions to improve efficiency and Fan Service.
- Own costume and makeup operations for Crew Members, including the show's wardrobe.
- Coordinate with other Netflix House sites and Corporate operations teams on touring logistics as attractions rotate between locations.
- Support inventory tracking of show elements to ensure items travel with the attractions.
- Develop the employee journey for assigned Crew Members and Leads through regular coaching, mentoring, and real-time feedback.
- Oversee daily activities in accordance with safety protocols and EHS compliance, while optimizing workflow for safe, efficient, guest-focused operations.
- Create end-of-day operational reports.
- Serve as Manager on Duty, leading by example and supporting the Crew while upholding operational, safety, and guest service standards.
Benefits
- Employees choose annually how much compensation they receive as salary versus stock options.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
