Attractions Maintenance Technician

Wilderness Resort•Wisconsin Dells, WI

4d•Onsite

About The Position

Wilderness Resort in Wisconsin Dells, Wisconsin, is hiring an Attractions Maintenance Technician to install, inspect, and repair attractions and arcade equipment. The role helps ensure a safe, enjoyable guest experience by maintaining operating standards, following safety regulations, assisting guests, and supporting the resort’s indoor and outdoor entertainment offerings. The technician is responsible for inspections, repairs, preventive maintenance, documentation, and upkeep across attractions and arcade areas, including Take Flight, go-karts, the ropes course, Clip ‘n Climb walls, Timberland, laser tag, Wild Abyss Mini Golf, the Zip-Line, and Aquavia Lumina. The position also involves coordinating with vendors, maintaining parts and supplies, supporting staff, and responding to maintenance needs or emergencies. This is a full-time position requiring day, night, and weekend availability.

Requirements

Ability to understand schematics and technical instructions.
Knowledge of computer repair and hydraulic systems.
Strong leadership skills and ability to motivate people.
Ability to work independently with little supervision.
Organizational skills, attention to detail, creative thinking, problem-solving ability, and staff-training skills.
Ability to efficiently handle multiple duties and stressful, fast-paced, noisy situations.
Ability to operate office equipment, including a computer, word-processing and spreadsheet software, voicemail, copier, fax, and calculator.
Good understanding of company policies and procedures.
Good attendance and punctuality; professionalism, positive attitude, proper grooming, and wearing the proper uniform.
Ability to work efficiently and follow resort and office policies and standard operating procedures.
Valid driver’s license.
Regularly stand, walk, use hands to handle or feel objects, reach, and talk or hear; frequently climb or balance; occasionally sit, stoop, kneel, crouch, crawl, taste, or smell.
Regularly lift or move up to 100 pounds with assistance.
Vision abilities including close, distance, and color vision, peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

Knowledge of food and beverage menus, food preparation, and presentation.
Working knowledge of resort amenities, room designs, and general golf.

Responsibilities

Open and inspect the Take Flight attraction daily and complete its required checklists on daily, weekly, monthly, quarterly, semi-annual, and annual schedules.
Conduct or oversee equipment inspections required by manufacturers, government agencies, and company policies.
Diagnose and repair equipment issues to meet or exceed targeted uptime metrics.
Refurbish attractions and games according to manufacturer specifications and meet inspection and licensing deadlines under state regulations.
Install and rehabilitate arcade equipment, monitor and adjust game payouts, and ensure meters and related systems function properly.
Conduct and document daily, monthly, quarterly, and annual inspections of arcade games and equipment.
Maintain cleanliness of arcades, attractions, and surrounding areas, including quarterly deep cleaning of arcade machines.
Delegate daily tasks and manage special projects with staff.
Maintain and archive maintenance records, inspection forms, and preventive maintenance checklists, and communicate them to the Attractions Maintenance Manager.
Inspect and maintain indoor and outdoor go-karts, tracks, and vehicles; complete monthly oil changes for outdoor go-karts and maintain accurate records.
Maintain and inspect the ropes course, including painting, installing elements, and checking structural integrity; complete required inspections for the ropes course and Clip ‘n Climb walls.
Oversee Timberland attraction maintenance and manage replacement-element and supply inventory.
Troubleshoot arcade games, including wiring, soldering, computer problems, and mechanical issues; coordinate with vendors for technical support, parts, and escalated issues.
Relocate arcade machines as needed for floor-plan changes or maintenance.
Maintain the Lost Cabin Laser Tag arena, keep vests and equipment operational, and maintain an adequate inventory of parts and supplies.
Maintain Wild Abyss Mini Golf, including pump systems, filters, tanks, walls, black lights, rock painting, and other facility-related issues.
Provide maintenance support for the Zip-Line and Take Flight as needed or directed by Attractions Management.
Support repairs, preventive maintenance, and aesthetic upkeep of Aquavia Lumina.
Remain available by radio or cell phone during working hours to respond to maintenance needs or emergencies.
Communicate with team members, vendors, and guests; support training, coaching, customer service, purchasing, and team motivation.
Promote a positive work environment and adhere to safety protocols, reporting violations or injuries promptly.
Drive company vehicles for job-related tasks as needed.
Assist with departmental and resort-wide initiatives and perform other duties assigned by management.