Attractions Maintenance Technician

Wilderness Resort•Wisconsin Dells, WI

4d•Onsite

About The Position

Wilderness Resort is seeking a dependable, customer-service-driven Attractions Maintenance Technician to install, inspect, repair, and maintain attractions and arcade equipment. The role supports indoor and outdoor entertainment offerings, with a focus on safety, regulatory compliance, operational readiness, and a positive guest experience. The technician performs preventative maintenance and repairs, documents required inspections, coordinates with vendors, maintains equipment and supplies, and assists guests and team members as needed. This is a full-time position requiring day, night, and weekend availability.

Requirements

Ability to understand schematics and technical instructions.
Knowledge of computer repair and hydraulic systems.
Strong leadership skills and ability to motivate people.
Ability to work independently with little supervision.
Problem-solving skills and ability to train staff.
Ability to manage multiple duties efficiently and stay organized and detail-oriented.
Ability to operate a computer and office equipment, including word-processing and spreadsheet software, voicemail, copier, fax, and calculator.
Understanding of company policies, procedures, and standard operating procedures.
Ability to handle stressful, fast-paced, and noisy situations.
Good attendance and punctuality; professionalism, positive attitude, appropriate grooming, and proper uniform.
Valid driver’s license.
Regularly stand, walk, use hands to handle or feel objects, reach, and talk or hear; frequently climb or balance; occasionally sit, stoop, kneel, crouch, crawl, taste, or smell.
Regularly lift and/or move up to 100 pounds with assistance.
Vision sufficient for close and distance viewing, color and peripheral vision, depth perception, and focus adjustment.
Ability to work in environments with regular vibration, frequent wet or humid (non-weather) conditions, and nearby moving mechanical parts.

Nice To Haves

Knowledge of food and beverage menus, food preparation, and presentation.
Working knowledge of resort amenities, room designs, and general golf.

Responsibilities

Open and inspect the Take Flight attraction daily and complete required checklists on daily through annual schedules.
Conduct or oversee equipment inspections required by manufacturers, government agencies, and company policies, and ensure inspection and licensing deadlines are met.
Diagnose, troubleshoot, repair, refurbish, install, and rehabilitate attractions and arcade equipment in accordance with manufacturer specifications and operational standards.
Perform and document inspections and maintenance for arcade games, indoor and outdoor go-karts, the ropes course, Clip ‘n Climb walls, and other attractions.
Monitor and adjust arcade game payouts; maintain meters and related systems; relocate arcade machines as needed.
Maintain cleanliness of arcades, attractions, and surrounding areas, including quarterly deep cleaning of arcade machines.
Maintain the ropes course, including painting, installing new elements, and ensuring structural integrity.
Oversee maintenance and inventory of replacement elements and supplies for the Timberland attraction.
Troubleshoot arcade equipment, including wiring, soldering, computer, and mechanical issues, and coordinate with vendors for technical support and parts.
Maintain the Lost Cabin Laser Tag arena, keep vests and equipment operational, and maintain adequate parts and supplies inventory.
Maintain Wild Abyss Mini Golf systems and facilities, including pumps, filters, tanks, walls, black lights, and rock painting.
Inspect and maintain indoor and outdoor go-kart tracks and vehicles; perform monthly oil changes on outdoor go-karts and maintain accurate records.
Provide maintenance support for Zip-Line and Take Flight attractions as needed or directed by Attractions Management.
Support repairs, preventative maintenance, and aesthetic upkeep of Aquavia Lumina.
Archive and communicate maintenance records, inspection forms, and preventative-maintenance checklists to the Attractions Maintenance Manager.
Delegate daily tasks, manage special projects, support team morale, and communicate with team members, vendors, and guests.
Respond promptly and calmly to emergencies and maintenance needs; remain available by radio or cell phone during working hours.
Follow safety protocols and report violations or injuries in a timely manner.
Drive company vehicles for job-related tasks as needed and assist with departmental or resort-wide initiatives and other assigned duties.