Outside Services Supervisor

Arcis Golf•The Woodlands, TX

About The Position

The Outside Services Supervisor oversees guest services and outside operations at The Woodlands Country Club, Trails Course. The role welcomes golfers and assists with bags and equipment, manages the bag drop and coordinates tee times, cart rentals, and other golf-related services. It addresses guest inquiries and concerns while supporting an efficient and enjoyable golf experience. The supervisor trains, schedules, evaluates, and motivates outside service staff to uphold high standards of service and professionalism. The role also oversees the cleanliness and maintenance of golf carts, clubs, range equipment, and practice facilities; maintains inventory of range balls, tees, and related items; and reports equipment or facility issues to the Director of Golf or General Manager. The position enforces course rules and safety requirements, including environmental standards for chemical handling and disposal.

Requirements

Previous experience in golf course operations or a similar role.
Strong interpersonal and communication skills.
Leadership and team management abilities.
Knowledge of golf equipment and terminology.
Ability to work weekends, holidays, and irregular hours.

Responsibilities

Welcome golfers and assist them with bags and equipment while providing exceptional customer service.
Manage the golf bag drop area and ensure a smooth, efficient check-in process.
Coordinate tee times, cart rentals, and other golf-related services for guests.
Address customer inquiries, concerns, and complaints professionally and courteously.
Train and schedule outside service staff.
Supervise and motivate staff to maintain high service and professionalism standards.
Conduct performance evaluations and provide constructive feedback.
Oversee the cleanliness and maintenance of golf carts, clubs, and practice facilities.
Monitor the proper functioning of golf carts, range equipment, and practice areas.
Report equipment or facility issues to the Director of Golf or General Manager.
Maintain inventory of range balls, tees, and other golf-related items.
Enforce golf course rules and regulations to support a safe, enjoyable guest experience.
Ensure compliance with environmental and safety standards, including chemical handling and disposal.
Address safety concerns promptly and take necessary corrective actions.