Night Outside Services Supervisor

VENTANA CANYON ALLIANCE LLC•Tucson, AZ

9d•Onsite

About The Position

The Night Outside Services Supervisor assists in supervising outside service staff working in the staging area, golf car facilities, and driving range facilities, as well as Player Assistants and starters. The role supports daily golf operations and events while maintaining club standards and providing quality customer service. The supervisor trains associates on opening and closing procedures and other club standards, oversees staff adherence to policies and procedures, and coordinates with the tournament coordinator to prepare staff and facilities for groups and outings. Duties also include assisting golfers at bag drop, maintaining golf carts and work areas, managing rental clubs and guest supplies, supporting player-service activity and etiquette, and helping with cleaning and food-and-beverage activities when needed. This position is based at The Lodge at Ventana Canyon in Tucson, Arizona. It is full-time, with an evening/PM shift; the job listing also describes the shift as “Any.”

Requirements

High school diploma or equivalent education.
Valid driver’s license.
Ability to apply basic mathematical skills.
Good verbal and written communication skills.
Ability to reach, bend, stoop, kneel, and lift up to 50 pounds.
Ability to work indoors and outdoors under variable temperatures, including extreme heat or cold.

Responsibilities

Train outside service associates on opening and closing procedures and other club standards.
Oversee outside service personnel to ensure policies and procedures are followed.
Work with the tournament coordinator to organize groups and outings and prepare staff and facilities for events.
Provide top-quality customer service.
Greet golfers at bag drop and unload golf bags from their carts.
Maintain the cleanliness of golf carts and the surrounding work area.
Keep accurate records of golfers renting clubs, serve customers renting clubs, and clean rental clubs after their return.
Properly stage golf carts during the day.
Inventory and control guest supplies.
Assist in monitoring and policing player-service activity and etiquette.
May direct the start of play.
May assist with food and beverage activities.
When needed, share responsibility for cleaning the golf shop, restrooms, course restrooms, and patio area.