Night Supervisor

ARC THRIFT STORES•Lakewood, CO

11d•$57,784 - $57,784•Onsite

About The Position

The Night Supervisor manages store operations to achieve maximum sales performance during evening shifts and on Sundays. The role supervises associates assigned by the Store Manager and serves as a key point of contact for employees and customers during those periods. The Night Supervisor reports directly to the Store Manager. The position helps ensure the store is staffed, employees are trained, merchandise is properly presented, the store is clean, registers have adequate change, and customer lines are addressed. It supports store culture and compliance, provides employee guidance and feedback, maintains attendance records, handles operational and cash-control responsibilities, promotes safety, and opens or closes the store as required. Other duties may be assigned by the Store Manager.

Requirements

Two years of progressive retail experience with considerably increased responsibilities.
Experience managing at least five people, or equivalent retail thrift store experience.
Experience working with a diverse workforce.
Ability to work with individuals with developmental disabilities.
Ability to identify merchandise quality and price merchandise competitively.
Evidence of ability to train, lead, and guide associates toward objectives.
Ability to interact effectively with employees, external contacts, and customers.
Ability to read and understand instructions, short correspondence, and memos.
Ability to write employee performance memos that provide clear feedback.
Ability to present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic and calculate percentages to use operational reports.
Ability to solve practical problems in situations with limited standardization.
Good judgment and energy for fast-paced work.
Strong written and verbal communication skills and good listening skills.
Well-organized and self-directed.
PC literacy on a Windows-based platform.

Responsibilities

Achieve the store sales plan by ensuring adequate staffing, employee training, proper merchandising and cleanliness, and sufficient cash-register change reserves.
Assist cashiers or open another register to reduce customer wait times when lines are long.
Promote open communication, accountability, consistent treatment of employees, and compliance with federal and state laws.
Train employees by answering questions, giving directions, and providing constructive feedback on task performance.
Review the ARC Thrift Store Employee Reference Guide with employees as appropriate.
Write disciplinary actions and performance feedback, and communicate these matters effectively to employees.
Maintain daily attendance records for assigned departments and communicate effectively with employees.
Make prompt decisions to resolve problems raised by associates.
Ensure accountability in handling assigned store funds, operating registers, and preparing accurate daily deposits.
Provide safety guidelines, coach employees on safety, and promptly report safety concerns to the Store Manager.
Open and close the store as required.
Manage operations and replenishment production as appropriate.
Implement all aspects of the customer service program.
Follow Operations Manual guidelines for banking and cash handling.
Ensure shopping carts are inside the store at closing and follow closing procedures to secure the store.
Prepare the production room for the next shift by ensuring dropped-off donations are inside the store.
Supervise associates and other supervisors as assigned by the Store Manager in support of evening and Sunday store operations.
Perform other duties and responsibilities assigned by the Store Manager.