Retail Attendant

Zachry Corporation•San Antonio, TX

2d•Onsite

About The Position

The Retail Attendant delivers an exceptional shopping experience to guests and visitors of The Monarch by providing personalized service, maintaining attractive merchandise displays, and supporting daily gift shop operations. The role assists guests with merchandise selection, processes sales transactions, maintains inventory, and ensures the retail environment reflects the hotel’s luxury standards. The Retail Attendant serves as an ambassador of The Monarch, creating memorable guest interactions through product knowledge, attention to detail, and genuine hospitality. The position requires reliable attendance and a professional appearance. The attendant works flexible schedules that may include mornings, evenings, weekends, holidays, and special events. The role involves standing and walking for extended periods and routine merchandise handling, including occasional lifting or carrying up to 30 pounds. Previous experience in retail, customer service, hospitality, or a related field is preferred; no licenses or certificates are required.

Requirements

Excellent guest-service and interpersonal communication skills.
Ability to provide attentive, personalized service in a luxury hospitality environment.
Strong sales skills and ability to make appropriate product recommendations.
Ability to learn and retain detailed product knowledge.
Strong attention to detail and organizational skills.
Ability to accurately process transactions and handle cash and other payment methods.
Basic mathematical skills and ability to reconcile sales transactions.
Ability to operate point-of-sale systems and learn retail inventory software.
Ability to manage multiple responsibilities while maintaining a professional, welcoming demeanor.
Strong teamwork skills and ability to work independently with minimal supervision.
Ability to handle guest concerns professionally and exercise sound judgment.
Ability to maintain confidentiality and demonstrate integrity when handling guest information and financial transactions.
Ability to stand and walk for extended periods and perform routine merchandise handling, including occasional lifting or carrying up to 30 pounds.
Ability to work flexible schedules, including mornings, evenings, weekends, holidays, and special events.
Professional appearance and adherence to grooming standards.
Strong commitment to service excellence, merchandise presentation, and guest satisfaction.
No licenses or certificates required.

Nice To Haves

Previous experience in retail, customer service, hospitality, or a related field.
Experience in luxury retail, boutique shopping, upscale hospitality, or hotel gift shop operations.
Previous experience operating point-of-sale systems and handling cash transactions.
Experience with merchandise displays, inventory management, and retail sales.
Familiarity with luxury merchandise, specialty gifts, apparel, and accessories.

Responsibilities

Greet and assist guests professionally, offering personalized service and merchandise recommendations.
Maintain knowledge of merchandise, pricing, promotions, and product availability.
Process sales, room charges, returns, and exchanges accurately using the point-of-sale system and cash-handling procedures.
Maintain attractive, organized, and well-stocked merchandise displays in accordance with hotel presentation standards.
Receive, unpack, price, and restock merchandise; assist with inventory counts and monitor stock levels.
Complete daily opening and closing procedures, including register reconciliation and securing merchandise.
Maintain cleanliness and organization of the gift shop, display areas, and storage spaces.
Respond professionally to guest inquiries and concerns, coordinating with other hotel departments as needed.
Follow safety, security, and loss-prevention procedures and report concerns to management.
Support special promotions, seasonal displays, and hotel events as needed.
Perform other duties as assigned to support hotel operations.
Maintain reliable and consistent attendance.