Retail Attendant

Westgate Resorts • Orlando, FL

1d

About The Position

The Retail Attendant supports the daily operation of the resort store, including opening and closing procedures, customer service, checkout, payment processing, merchandising, inventory, and store cleanliness. The role involves greeting guests, answering product questions, offering recommendations and promotions, helping customers locate merchandise, and addressing concerns to support guest satisfaction. The attendant operates the POS system and processes purchases, returns, exchanges, and refunds while following cash-handling and loss-prevention policies. Duties also include stocking and organizing merchandise, maintaining displays and product labels, removing expired or damaged items, and following food safety, sanitation, and health regulations when handling beverages or consumable goods. Other duties may be assigned.

Requirements

• Ability to lift, push, pull, or move up to 50 pounds.
• Proficiency with POS systems and cash-handling procedures, or the ability to learn them.

Nice To Haves

• 1–2 years of retail experience preferred.

Responsibilities

• Support daily opening and closing procedures as assigned.
• Greet customers and provide helpful, courteous assistance throughout the store.
• Answer product questions, offer recommendations, and upsell or highlight promotions as appropriate.
• Assist customers in locating merchandise, resolving concerns, and improving overall guest satisfaction.
• Maintain a welcoming, positive environment and ensure customers feel supported.
• Provide prompt, friendly service at the register and ensure a smooth checkout experience.
• Operate the POS system to process purchases, returns, exchanges, and refunds accurately.
• Handle cash, card, and digital payments according to company cash-handling and loss-prevention policies.
• Keep the checkout area clean and organized, and restock bags, receipt paper, and other supplies.
• Maintain a clean, sanitized, and organized store environment, including floors, counters, and equipment.
• Follow food safety, sanitation, and health regulations, especially when handling beverages or consumable goods.
• Assist with inventory counts and report shortages, discrepancies, or overstock issues to supervisors.
• Stock, rotate, and replenish merchandise on shelves, coolers, freezers, and promotional displays.
• Ensure products are properly labeled, priced, faced, and signed.
• Set up and maintain seasonal and promotional displays according to company guidelines.
• Remove expired, damaged, or out-of-date products.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage.
• Paid vacation, sick, and personal time.
• Paid holidays.
• 401(k) with company match.
• Daily Pay access.
• Pregnancy, parental leave, and adoption assistance.
• Wellness programs.
• Flexible Spending Accounts (FSA).
• Tuition assistance.
• Military leave.
• Employee Assistance Program (EAP).
• Life, disability, accident, critical illness, and hospital insurance.
• Pet insurance.
• Employee discounts on hotels, cruises, resorts, restaurants, entertainment, and more.
• Low-cost gym membership.
• Annual scholarship of up to $40,000 for one eligible dependent of a current team member.
• Career growth and advancement opportunities.
• Community involvement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed