Seasonal Retail At Your Service Associate, Chapel Hills
About The Position
As an At Your Service Center Colleague, you support a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first approach in a fast-paced environment. Colleagues may work a variety of shifts, including nights, weekends, and holidays. The position involves welcoming and assisting customers, supporting total-store fulfillment, using the systems needed to complete transactions, and keeping pickup and return areas clean, organized, and ready for customers. Colleagues help achieve sales goals, promote loyalty benefits, and contribute to a collaborative team environment. The role also involves maintaining a clean, inviting shopping space and helping deliver a positive customer experience. This seasonal position requires regular, dependable attendance and punctuality, flexibility, and the ability to communicate effectively with customers, coworkers, and supervisors. Physical requirements include frequent standing, movement, reaching, lifting, and use of technology and register equipment.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to work independently and as part of a team, and adapt to changing priorities.
- Ability to use electronic devices and handle frequent computer and technology use.
- Ability to talk, lift, move, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Ability to use handheld equipment and cash registers and process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
- Welcome customers and provide friendly, personalized service in keeping with Macy’s service standards.
- Assist with total-store fulfillment and use the required systems to complete transactions.
- Keep the collection, pickup, and return areas clean, organized, and ready for customers.
- Complete BOPS orders in a timely manner and provide curbside delivery.
- Recover merchandise and help maintain a clean, shoppable space.
- Share loyalty program benefits and help acquire new customers by opening credit accounts.
- Work with colleagues to support customers and achieve individual and store results.
- Review sales goals, learn about new arrivals, top-selling items, trends, and promotions, and work toward daily sales goals.
- Thank customers and ensure they have what they need before concluding the interaction.
Benefits
- Competitive pay and benefits
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
