Seasonal Retail At Your Service Associate, Chapel Hills
About The Position
The At Your Service Associate supports Macy’s At Your Service activities and helps deliver a seamless, personalized shopping experience. The role includes Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, curbside delivery, and other assigned tasks while upholding Macy’s service standards. Associates welcome customers, provide genuine hospitality, assist with transactions, support sales and loyalty goals, and help keep the pickup, returns, and shopping areas clean, organized, and inviting. The position calls for multitasking, problem-solving, attention to detail, adaptability, and a customer-first approach in a fast-paced retail environment. Schedules depend on business needs and colleague availability. The posting notes that full-time colleagues are typically scheduled for 30 or more hours per week and part-time colleagues for 12–24 hours per week. All schedules include weekend shifts, and the role requires availability for a variety of shifts, including nights, weekends, and holidays.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Communicate effectively with customers, coworkers, and supervisors.
- Read and understand employment policies and safety rules and procedures in English.
- Make prompt, sound decisions to address customer needs and resolve issues.
- Communicate and collaborate comfortably with customers and colleagues.
- Be willing to meet daily sales goals.
- Enjoy meeting people, learning about them, and sharing information.
- Adapt to changing priorities, work independently, and contribute to a team.
- Handle electronic devices, including handheld equipment and cash registers, and process register transactions.
- Meet physical requirements including talking, lifting, constant movement, standing, reaching, stooping, kneeling, crouching, and climbing ladders.
- Stand for at least two consecutive hours and lift at least 25 pounds.
- Meet visual requirements including close vision, color vision, depth perception, and focus adjustment.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, and order pickups.
- Assist customers with total store fulfillment and use the systems needed to complete transactions.
- Complete BOPS orders and curbside deliveries promptly, and keep the collection area organized for convenient customer pickups.
- Welcome customers with genuine hospitality and provide friendly, personal assistance.
- Maintain clean, organized, and shoppable pickup, returns, and store areas, including recovering merchandise.
- Support sales goals by sharing information about new arrivals, top-selling items, trends, promotions, and loyalty program benefits.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
- Collaborate with teammates and contribute to individual and store results.
Benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
