Seasonal Retail At Your Service Associate, Capitola
About The Position
As an At Your Service Center Colleague, you support a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while meeting Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first approach in a fast-paced setting. It includes a variety of shifts, including nights, weekends, and holidays. You welcome and assist customers, support total-store fulfillment, use the systems needed to complete transactions, and keep pickup and return areas clean and organized. You help complete BOPS orders and curbside deliveries promptly, share loyalty program benefits, work toward sales goals, and collaborate with colleagues to deliver strong customer and store results. You also help maintain a clean, organized, inviting shopping space. This is a seasonal retail position. The posting describes full-time colleagues as typically scheduled for 30 or more hours per week and part-time colleagues as typically scheduled for 12–24 hours per week; schedules depend on business needs and colleague availability.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goals.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
- Comfort using electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store orders, merchandise returns, order pickups, and other assigned tasks.
- Welcome customers and provide friendly, personalized service and hospitality.
- Assist with total-store fulfillment and use the systems needed to complete transactions.
- Keep the At Your Service, pickup, and return areas clean, organized, and ready for customers.
- Complete BOPS orders and curbside deliveries in a timely manner.
- Recover merchandise and maintain a clean, shoppable space.
- Share loyalty program benefits and help acquire new customers by opening credit accounts.
- Work toward daily sales goals and contribute to individual and store results.
- Review sales goals, learn about new arrivals and top-selling items, and stay informed about trends and promotions.
- Collaborate with colleagues and support the team in serving customers and the community.
Benefits
- Competitive pay and benefits
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
