Seasonal Retail At Your Service Associate, Pearlridge

Macy's•Aiea, HI

14h•$18 - $22•Onsite

About The Position

As an At Your Service Center Colleague, you support a seamless, personalized shopping experience by assisting with Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first approach in a fast-paced environment. Schedules may include days, evenings, nights, weekends, and holidays, depending on business needs and colleague availability. The position is more than cashiering: colleagues help customers, support sales goals and teamwork, provide genuine hospitality, and keep the shopping and service areas clean, organized, and inviting. They welcome customers, help with total store fulfillment and pickup transactions, use the systems needed to complete transactions, maintain an organized collection area, recover merchandise, and ensure timely completion and curbside delivery of BOPS orders. Colleagues also share loyalty program benefits, support one another, and work to improve individual and store results. The job involves frequent use of computers and other technology, including handheld equipment and cash registers. Physical requirements include talking, lifting, constant movement, standing, reaching, and other activities such as stooping, kneeling, crouching, and climbing ladders. The posting identifies this position as seasonal.

Requirements

Flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
Communicate effectively with customers, coworkers, and supervisors.
Read and understand employment policies and safety rules and procedures in English.
Make prompt, sound decisions to address customer needs and resolve issues.
Be comfortable communicating and collaborating with customers and colleagues.
Meet daily sales goal challenges and be responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits.
Enjoy meeting people, learning about them, and sharing information.
Be resourceful, adapt to changing priorities, work independently, and contribute to team dynamics.
Be comfortable handling electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
Welcome customers with genuine hospitality and assist with total store fulfillment and customer transactions.
Use the systems needed to complete transactions and keep the customer pickup collection area organized.
Maintain a clean, organized, and shoppable service area by recovering merchandise and keeping pickup and return areas clean.
Complete BOPS orders promptly and provide curbside delivery.
Share loyalty program benefits, support customer needs, and help acquire new customers by opening credit accounts.
Review sales goals, learn about new arrivals and top-selling items, and stay current on trends and promotions.
Collaborate with colleagues and work toward sales goals and individual and store results.

Benefits

Competitive pay
Health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice