Seasonal Retail At Your Service Associate, Southland Mall - CA
About The Position
As an At Your Service Center Colleague, you support a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment. Colleagues help customers, support sales goals and team efforts, and maintain a clean, organized, inviting shopping space. Schedules may include days, evenings, nights, weekends, and holidays, based on business needs and colleague availability. The posting describes this as a seasonal role.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goals and share loyalty benefits and credit-account offerings.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness and ability to adapt to changing priorities, work independently, and contribute to a team.
- Comfort handling electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Welcome customers with genuine hospitality and build relationships through friendly, personal conversations.
- Support total store fulfillment, including Buy Online Pickup In Store, order pickups, merchandise returns, and curbside delivery of BOPS orders.
- Use the systems and equipment needed to complete transactions and help ensure customer pickups are friction-free.
- Keep At Your Service, pickup, and return areas clean, organized, and shoppable; recover merchandise as needed.
- Share loyalty program benefits, help acquire customers by opening credit accounts, and work toward daily sales goals.
- Stay informed about sales goals, new arrivals, top-selling products, trends, and promotions.
- Collaborate with colleagues and support one another in serving customers and the community.
- Complete customer interactions with a sincere thank-you and ensure customers have what they need.
Benefits
- Competitive pay and benefits
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
