Retail Associate

Goodwill Industries of New Mexico•Los Lunas, NM

7d•Onsite

About The Position

Goodwill Industries of New Mexico is seeking an enthusiastic, career-minded Retail Associate to assist customers and support its mission of providing skills training, job placement, and social services to New Mexicans. The role offers cross-training in different departments and advancement opportunities. The position pays $13 per hour and guarantees 38 hours per week. Day-to-day work includes customer service, receiving and processing donations, sorting and pricing merchandise, stocking the sales floor, and operating the cash register. Employees help maintain an organized and clean store, process customer payments, and safeguard donations. Goodwill describes its workplace as offering competitive pay and benefits, work-life balance, and the opportunity to make a difference.

Requirements

Knowledge of organizational practices, policies, and procedures, and ability to comply with them.
Knowledge of and compliance with safety policies and procedures.
Ability to maintain confidentiality.
Ability to communicate efficiently and effectively, verbally and in writing.
Ability to provide excellent customer service.
Ability to read, write, and understand English.
Ability to interact and maintain good working relationships with people of varying social and cultural backgrounds and people with disabilities.
Ability to work extended hours and various work schedules.
Ability to work independently and demonstrate time-management skills.
Ability to handle multiple tasks and meet deadlines.
Knowledge of visual merchandising and sales promotion.
Ability to calculate figures and amounts, including discounts, interest, and percentages.
Ability to operate a cash register.
Must pass a criminal background check and drug test.

Nice To Haves

High school diploma or GED, preferred.
One year of retail work experience or an equivalent combination of education and experience, preferred.

Responsibilities

Follow Goodwill’s attendance and punctuality policies.
Provide excellent customer service and respond courteously to customer questions and issues, contacting a supervisor when needed.
Maintain confidentiality of privileged information.
Maintain a professional appearance and a friendly, cheerful, and courteous demeanor.
Operate the cash register, process cash and card payments, provide correct change and receipts, and wrap or bag merchandise.
Verify cash register balances against the currency in the register.
Keep the work area organized and the store clean, including shelves, counters, and displays.
Set up displays and arrange furniture and merchandise to promote sales.
Stock racks, counters, and displays with donated merchandise.
Transport boxes, bins, and crates; distribute items and salvage to appropriate areas; and dispose of unsalable items.
Process and price incoming donations, including wares, books, shoes, and furniture.
Maintain production levels and document the number of items or bins processed accurately and on time.
Review donations for quality and route items to the appropriate areas for further distribution.
Accept and record donations appropriately, and keep the donations area secured and donations protected from misuse.
Operate material handling equipment.
Attend and participate in regularly scheduled staff meetings.
Observe customer behavior and report suspicious behavior to a supervisor or security.
Perform other incidental and related duties as required and assigned.