Retail Associate

OTG•Orlando, FL

10d•Onsite

About The Position

The Retail Associate delivers the OTG guest experience by combining customer service with merchandising and inventory support. The role operates the point-of-sale system, assists guests with purchases, maintains product displays, restocks merchandise, ensures product freshness, and keeps the retail environment clean, organized, and visually appealing. Success requires a passion for hospitality, attention to detail, and a commitment to providing an outstanding experience for every traveler.

Requirements

Must be at least 18 years of age.
Fully conversational in English.
Comfortable operating a cash point-of-sale system and responsibly handling company assets.
Ability to read labels, product information, and merchandising guides accurately.
Strong attention to detail and organizational skills.
Self-motivated and able to work independently while supporting a team environment.
Ability to lift up to 35 pounds and push or pull merchandise carts.
Ability to stand for extended periods and frequently walk, bend, stoop, kneel, and crouch.
Must obtain ServSafe Certification or equivalent within 30 days of hire, where required.
Must be available to work varied schedules, including nights, weekends, holidays, and inclement weather conditions.

Responsibilities

Greet guests promptly, professionally, and with a welcoming attitude.
Process cash, credit card, voucher, and other approved transactions accurately and efficiently while following OTG cash-handling procedures.
Educate guests about products, promotions, and offerings, and make recommendations to enhance their experience.
Maintain strong product knowledge and share product information with guests and fellow crewmembers.
Bag purchases and assist guests with retail needs.
Execute merchandising plans and maintain attractive, organized displays that support sales and the guest experience.
Restock shelves, coolers, displays, and sales areas while monitoring inventory levels.
Rotate products to ensure freshness, minimize waste, and maximize product visibility.
Keep display items, shelving, and retail fixtures clean and orderly.
Maintain a clean, sanitary, and safe environment by cleaning shelves, displays, workstations, floors, and guest areas.
Assist with barista and other retail support functions as required.
Maintain knowledge of airport terminals, dining concepts, and retail offerings to assist travelers with recommendations and information.
Maintain a clean, neat, and professional appearance.
Perform other duties as assigned.