Retail - Associate

SSA Group • Miami, FL

13d • Onsite

About The Position

The Retail Associate provides efficient, memorable service to guests while supporting retail and photography operations. The role includes fulfilling guest needs, maintaining displays and supplies, merchandising products, promoting add-ons, processing transactions, and meeting sales goals. Associates may capture guest photos, print and package photo products, and maintain photography equipment and workstations. The position also involves helping with opening and closing procedures, maintaining a clean and safe work area, and supporting guest-service or operational duties as business needs require.

The associate helps uphold company and client guidelines, including sustainability and conservation efforts, and contributes to community engagement and giving-back activities. This role requires working nights, weekends, holidays, and flexible schedules based on operational needs, and may involve outdoor work in varying weather conditions.

No previous experience is required, and all education backgrounds are eligible.

Requirements

• Friendly, outgoing, customer-focused personality.
• Comfort engaging with children, families, and guests from diverse backgrounds.
• Ability to work outdoors in varying weather conditions, with prolonged standing and walking.
• Ability to lift up to 25 pounds and perform repetitive movements associated with photography and retail operations.
• Ability to work nights, weekends, holidays, and flexible schedules based on operational needs.
• Ability to thrive in a team environment, work independently, and demonstrate flexibility in a fast-paced environment.
• Basic computer knowledge and skill with POS systems.
• No previous experience required.
• All education backgrounds eligible.

Nice To Haves

• Bilingual English/Spanish skills are a plus but are not required.

Responsibilities

• Fulfill guest needs quickly and efficiently and provide memorable service in accordance with the 452 Hospitality standard.
• Notify retail leadership when item quantities are low or special requests arise, and coordinate with the warehouse team to pull and replenish items as needed.
• Relay relevant guest comments and feedback to a supervisor.
• Check and stock supplies and merchandise in counter areas, floor displays, floor stands, and cabinets neatly and accurately.
• Merchandise products and promote add-on items to maximize sales.
• Maintain a clean, safe, and organized work environment, including tables, chairs, and equipment.
• Uphold company policies, procedures, safety standards, and company and client guidelines.
• Support sustainability and conservation efforts and share relevant knowledge with unit staff as needed.
• Process cash and credit card transactions accurately, maintain sales records, and balance the assigned cash drawer.
• Support community efforts through hiring, engagement activities, and opportunities to give back.
• Assist with opening and closing procedures, including equipment setup, cleaning, and securing the work area.
• Maintain photography equipment, printers, and workstations in clean, organized, working condition, and report issues promptly.
• Capture guest photos, print and package photo products, promote packages and add-ons, and restock photo supplies and retail displays.
• Meet individual and team sales goals through guest engagement and product recommendations.
• Assist with other guest-service, retail, or operational duties as assigned to support business needs.
• Promote an inclusive and supportive approach within the brand team and network across units.
• Lead by example in sustainability and conservation efforts and engage with the unit in community activities.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program providing access to a portion of earned wages before payday.
• Meal plan and employee discounts at applicable locations.
• Participation in a 401(k) program with a 15% company match, subject to age, service, hours-worked, and enrollment eligibility requirements.
• Tuition discount through a partnership college.
• Up to 8 hours of bereavement leave.
• Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave in accordance with applicable state and local laws; accrual rates, caps, and usage rules vary by location.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed