Retail - Associate

SSA Group • Birmingham, AL

10d

About The Position

The Retail Associate supports retail operations at cultural attractions by providing efficient guest service, maintaining merchandise and work areas, and contributing to sales and a memorable guest experience. The role works with retail leadership and the warehouse team to keep products available, share customer feedback, and ensure supplies and displays are orderly. Associates follow company policies and procedures and perform SSA EXTRA Guest Service steps.

The position also supports company and client sustainability and conservation efforts, inclusive and supportive team practices, and community engagement. Other related duties may be assigned as business needs change.

Requirements

• Strong interpersonal and communication skills.
• Ability to work in a team and independently, with flexibility in a fast-paced environment.
• Ability to understand and implement written and verbal instructions.
• Basic computer skills, including familiarity with POS systems and Excel.
• Physical ability to stand for extended periods and move and handle boxes weighing 10–35 pounds, including lifting.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.

Responsibilities

• Fulfill guest needs quickly and efficiently.
• Notify retail leadership promptly when item quantities are low or when there are special requests.
• Work with the warehouse team to pull and replenish items as needed.
• Relay relevant customer comments to a supervisor.
• Maintain a clean, safe, and organized work environment and uphold company policies and procedures.
• Perform SSA EXTRA Guest Service steps to create a memorable experience for guests and clients.
• Check and stock supplies in counter areas, floor displays, stands, and cabinets neatly, accurately, and promptly.
• Clean tables, chairs, and equipment as needed, and keep counters and service areas free of debris.
• Maintain a balanced cash drawer when assigned.
• Merchandise products to maximize sales and increase sales through promotions or suggestive selling.
• Support company and client sustainability and conservation guidelines, including sharing knowledge with unit staff as appropriate.
• Support community efforts through hiring, engagement activities, and opportunities to give back.
• Promote an inclusive and supportive approach within the brand team and help remove barriers and empower team members.
• Perform other related tasks and responsibilities as assigned.

Benefits

• Eligible for overtime pay.
• On-demand pay access to a portion of earned wages before payday.
• Meal plan and employee discounts at applicable locations.
• 401(k) program with a 15% company match, subject to eligibility requirements.
• Tuition discount through a partnership college.
• Up to 8 hours of bereavement leave.
• Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave in accordance with applicable state and local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed