Retail Associate

Goodwill Industries of Northwest Texas•Amarillo, TX

About The Position

Retail Associates are the face of Goodwill’s mission to customers and the community. They are expected to work with integrity and a positive attitude while remaining customer- and donor-focused, working with minimum supervision, and responding to business demands. The role handles donated goods and includes collecting donations at donors’ doors, processing, pricing, stocking, merchandising, cashiering, and sales-floor recovery. Associates also support store cleanliness, follow Goodwill guidelines and policies, and demonstrate the organization’s core values.

Requirements

Ability to perform each duty satisfactorily, with reasonable accommodation where applicable.
Consistent attendance and punctuality on scheduled workdays.
Ability to interact respectfully with customers and staff who are living with disabilities.
Sensitivity and ability to communicate with a diverse population.
Clear verbal communication skills.
Ability to work independently while fostering a strong team atmosphere.
Professionalism, integrity, and ethical behavior.
Basic math skills.
Ability to meet the stated physical demands, including lifting or moving up to 50 pounds, pushing and pulling loaded z-racks, standing for long periods, and performing repeated bending, reaching, kneeling, lifting, carrying, and related tasks.
Visual acuity to evaluate donated items for quality.
Manual dexterity to fasten and unfasten buttons, snaps, and zippers and to operate cash registers and tagging guns.

Nice To Haves

High school diploma or GED preferred.

Responsibilities

Demonstrate Goodwill Industries of Northwest Texas’s mission and Core Four values: be honest, be on time, work hard, and be respectful of others.
Provide excellent service to external and internal customers; greet customers and maintain a friendly, cooperative attitude.
Follow GINWT guidelines, policies, procedures, and regulations, and maintain appropriate personal hygiene and appearance.
Perform work to keep the store clean and workstations orderly.
Meet production quotas: at least 75 textile pieces per processor per hour or 2 hardline bins per processor per hour.
Receive items from the staging area; visually assess goods for category, quality, safety hazards, and offensive odors; sort items according to guidelines.
Identify potentially collectible or unusually valuable items, handle merchandise to minimize damage, pack wares appropriately for shipment, and set aside seasonal merchandise for warehouse storage.
Properly discard hazardous items, including broken glass and hypodermic needles.
Help load and unload store merchandise as needed; pull, price, rotate, size, and hang clothing; notify the Store Manager of low or overstocked items.
Perform register transactions accurately, maintain sales-floor and register stock levels according to standards, and follow the GINWT Over/Short Policy.
Receive and record donations from the public and sort them according to company guidelines.
Perform other duties as assigned.