Retail Associate

Story Cannabis • Cleveland, OH

9d

About The Position

As a Retail Associate at Story Cannabis, you’ll be the face of the store, welcoming customers, helping them select products, and creating an exceptional shopping experience. The role combines customer service, product education, and operational accuracy to provide a seamless experience for every guest. Associates are expected to represent the brand through genuine interactions, product knowledge, and a passion for helping customers find what suits their needs.

Requirements

• High school diploma or GED equivalent required.
• Must be over 21 years of age.
• Must be legally authorized to work in the United States and provide all required documentation.
• Must have a valid state-issued ID or U.S. passport.
• Must have reliable transportation.
• Must have no scheduling restrictions.
• Must successfully complete all pre-employment background checks.
• Must have excellent mathematics skills.
• Must be extremely organized, efficient, and able to manage time and resources effectively.
• Must be able to push, pull, or lift at least 50 pounds.
• Must be capable of sitting, squatting, standing, kneeling, bending, or walking for extended periods.

Nice To Haves

• Previous customer service experience preferred.
• Marijuana knowledge is a bonus.

Responsibilities

• Greet customers entering the store with compassion and professionalism.
• Enter customer information accurately and compliantly into database systems to verify purchase eligibility.
• Complete sales and job duties in accordance with company SOPs.
• Provide exceptional customer service through elevated service standards, behaviors, and product knowledge.
• Handle cash and debit transactions quickly and accurately while maintaining a balanced cash drawer.
• Work effectively with customers and employees with diverse personalities.
• Operate the cash register, computer-based POS system, and cash drawer.
• Clean, stock, and organize the retail store.
• Conduct nightly inventory counts of retail store products.
• Work cohesively with the team to meet sales, customer satisfaction, timelines, and compliance goals.
• Work on special projects and assignments designated by management.
• Perform other duties as assigned.

Benefits

• Paid time off, including 8 paid holidays per year
• Medical, dental, and vision insurance
• 401(k) retirement savings plan
• Company-paid short-term and long-term disability
• Company-paid life insurance
• Employee Assistance Program (EAP)
• Employee referral program
• Commuter benefits
• Product discounts
• Additional compensation incentives, including tips and bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED