Retail Associate

Columbia Sportswear • San Francisco, CA

1d

About The Position

Retail Associates serve as brand ambassadors and help create exceptional in-store experiences through positive customer interactions. They answer questions, recommend products, support visual merchandising and store standards, complete checkout transactions, and help manage product flow. The role also supports the Store Leadership team and Columbia Sportswear Company’s mission of connecting active people with their passions.

Requirements

• Be at least 16 years of age.
• Have 2 or fewer years of experience in a position or specialization.
• Be able to operate inventory and point-of-sale systems and other retail software tools.
• Be able to communicate clearly with others.
• Be available to work a flexible retail schedule that may change seasonally and according to location-specific business trends or forecasts.
• Be able to frequently move about in an active environment and frequently adjust or move items weighing up to 40 pounds.

Nice To Haves

• High school diploma or GED preferred.

Responsibilities

• Provide exceptional customer service by responding to questions or issues about product features, benefits, and availability.
• Engage with customers to understand their needs and preferences, demonstrate and explain merchandise, and suggest suitable options.
• Maintain visual merchandising, cleanliness, and safety standards in the store.
• Retrieve merchandise from the sales floor, stock room, or other inventory locations.
• Complete cash register transactions, including sales, returns, exchanges, and loyalty-program connections, efficiently and accurately.
• Receive, handle, replenish, and process incoming and outgoing products accurately and efficiently.

Benefits

• Comprehensive medical coverage with flexible spending account and health savings account options
• Dental and vision coverage
• Well-being plans and wellness benefits
• 401(k) participation with company matching
• Routine Time Off, Wellness Time Off, and Floating Holidays
• Quarterly health and fitness reimbursement program
• Employee Assistance Programs, including access to mental health and financial services and fitness-program discounts
• Paid Culture and Community Hours and Volunteer Hours
• Tuition Assistance Program and learning and development courses
• Employee discounts across Columbia, prAna, Sorel, and Mountain Hardwear brands
• Life insurance and disability coverage
• Voluntary accident, critical illness, hospital indemnity, and legal-services benefits
• Free, confidential, 24/7/365 counseling services through EAP+

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed