Retail Associate

Goodwill Industries of Northwest Texas•Plainview, TX

7d•$0 - $13•Onsite

About The Position

Retail Associates represent Goodwill’s mission to customers and the community, working with integrity and a positive attitude. They handle donated goods and donations, process and price merchandise, stock and merchandise the sales floor, perform cash-register transactions, and provide sales-floor recovery. Associates are expected to focus on customers and donors, work with minimal supervision, and respond to business demands. The position includes production and pricing work in a quota-driven environment: a minimum of 75 textile pieces per processor per hour or two hardline bins per processor per hour. Associates receive, inspect, sort, prepare, and pack items according to company guidelines, identifying valuable or collectible merchandise and safely discarding hazardous items. On the sales floor, they assist with merchandise, maintain stock, and help customers. They also receive and record public donations and sort them according to company guidelines. The role requires consistent attendance, punctuality, clear verbal communication, professionalism, integrity, and the ability to work independently while contributing to a team. A high school diploma or GED is preferred. The work involves standing for extended periods, handling merchandise, and performing various physical tasks. The work environment is usually moderately noisy. The position is listed as full- or part-time and non-exempt, with no supervisory responsibilities.

Requirements

Consistently report to work on time on scheduled workdays.
Work respectfully with customers and staff who are living with disabilities.
Demonstrate sensitivity and communicate with a diverse population.
Communicate information clearly verbally.
Work independently while fostering a strong team atmosphere.
Demonstrate professionalism, integrity, and ethical behavior.
Possess basic math skills.
Ability to lift or move up to 50 pounds of clothing and housewares onto and off retail fixtures and racks.
Ability to push and pull z-racks holding up to 100 clothing pieces and weighing at least 150 pounds.
Ability to bend and reach into five-foot-high gaylords to remove clothing and housewares.
Manual dexterity to fasten and unfasten buttons, snaps, and zippers and to operate cash registers and tagging guns.
Ability to stand for long periods and perform extended periods of tasks such as stooping, bending, kneeling, crouching, crawling, lifting, reaching, carrying, pushing, and pulling.
Visual acuity to evaluate donated items for quality.

Nice To Haves

High school diploma or GED.

Responsibilities

Demonstrate Goodwill’s mission and core values in daily work and interactions.
Provide excellent service to internal and external customers, including greeting customers as they enter.
Follow company guidelines, policies, procedures, and regulations; maintain personal hygiene and appearance and help keep the store clean.
Process and price donated goods while meeting production quotas.
Receive items from the staging area and maintain a clean, orderly workstation.
Inspect merchandise for type, quality, safety hazards, and offensive odors; sort items by category according to guidelines.
Identify and set aside potentially collectible or unusually valuable items.
Handle, pack, and prepare merchandise to minimize damage and prepare it for store shipment; set aside seasonal items for warehouse storage.
Properly discard hazardous items.
Help load and unload store merchandise as needed.
Pull, price, rotate, size, and hang clothing; notify the Store Manager of low or overstocked items.
Perform register transactions accurately and maintain sales-floor and register stock levels according to standards.
Follow the GINWT Over/Short Policy.
Receive and record public donations and sort them according to company guidelines.
Perform other duties as assigned.