Retail Associate

CHILDRENS MUSEUM OF PHOENIX•Phoenix, AZ

5d•Onsite

About The Position

The Children’s Museum of Phoenix is seeking a Retail Associate to support its Museum Store, aMUSE Toys & Fun Stuff. Under the direction of the Retail Manager, this position provides customer service, assists visitors, maintains the presentation of the sales floor, products, and displays, and completes transactions using the point-of-sale system. The role helps visitors discover the playful kid within while supporting store operations and departmental revenue goals.

Requirements

High school graduate or GED.
Must meet the requirements of an employment background check.
Strong interpersonal skills and a creative, positive, can-do attitude.
Excellent communication and customer service skills and customer-service orientation.
Ability to work under pressure and respond to deadlines and changing environments.
Experience working with children and families.
Comfort working in large groups of people.
Basic computer skills.
Basic mathematics skills, including addition, subtraction, multiplication, and division, and ability to calculate amounts such as discounts.
Ability to respond to common visitor inquiries or complaints.
Ability to communicate clearly and effectively in written and spoken English.
Ability to remain stationary in front of a computer for up to 8 hours, see well, read fine print, use a computer, and lift boxes weighing up to 25 pounds.
Availability on weekdays; weekends, holidays, and some evenings for special events.

Nice To Haves

At least 1 year of retail service and cash handling experience.
Fluency in Spanish and/or other languages.
Ability to become efficient in Altru through training and usage.

Responsibilities

Welcome and acknowledge Museum visitors.
Inform families about Museum safety protocols and enforce those protocols.
Process credit card, cash, and other monetary transactions in a fast-paced environment.
Meet department revenue goals.
Promote current sales and discounts.
Stock shelves daily.
Maintain a clean, organized, and efficient stock room, shop office, and sales floor.
Communicate positively and professionally with coworkers at all levels of the organization.
Close and balance the daily cash drawer.
Stay up to date on Museum policies, exhibits, and events.
Work with energy, a strong work ethic, and a sense of excitement.
Perform other duties as assigned.