Retail Associate - Customer Service

GOODWILL IND OF THE CHESAPEAKE INC•Perry Hall, MD

7d•Onsite

About The Position

Goodwill Industries of the Chesapeake is hiring a Retail Associate to support daily store operations at the Perry Hall Retail Store. This hands-on, team-based role includes customer service, donation intake, merchandise processing, and sales floor support. The position is full time at $16.00 per hour and requires weekend availability, flexible shifts that may include evenings and holidays, and reliable transportation for each scheduled shift. Some locations may require forklift operation; certification will be provided if needed within 30 days of hire. Employees must be able to read clothing tags and labels in English. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Ability to follow instructions and work with frequent interruptions.
Strong communication and teamwork skills.
Dependable, adaptable, and service-oriented.
Ability to read clothing tags and labels in English.
Ability to lift up to 50 pounds, with frequent lifting up to 25 pounds, and to stand, walk, bend, reach, and use hands throughout the shift.
Weekend availability on Saturday and Sunday is required.
Ability to work flexible shifts, including evenings and holidays.
Reliable transportation for each scheduled shift.

Nice To Haves

High school diploma or equivalent preferred.
Customer service, retail, or material handling experience preferred.
Forklift certification may be needed at some locations; certification will be provided if needed within 30 days of hire.

Responsibilities

Greet and assist customers and donors in a professional, friendly manner.
Help donors unload items, issue donation receipts, and maintain accurate records.
Sort, price, and tag goods to support merchandise production.
Stock and maintain organized sales floor and backroom areas.
Operate a cash register and POS system accurately.
Assist with daily opening, closing, and recovery tasks.
Support fundraising initiatives and uphold Goodwill’s mission.
Follow safety, cleanliness, and housekeeping standards.