Retail Associate

Midcontinent•Bismarck, ND

4d•Onsite

About The Position

The Retail Associate supports residential sales and service by helping customers understand products, pricing, and solutions that meet their needs. The role contributes to revenue growth by recommending services, meeting sales goals, and accurately completing customer transactions and account activities. It also supports customer satisfaction and retention through effective communication, timely follow-up, and clear demonstrations of equipment functionality. The position is advertised with a base wage plus monthly sales incentives, and free Midco TV and Internet on Day One. The schedule is 9 a.m. to 6 p.m. Monday through Friday, with rotating Saturday hours from 10 a.m. to 2 p.m. Employees may be required to work rotating shifts, more than 40 hours per week, or outside normal business hours—including holidays, evenings, and weekends—when business demands require it. The posting describes Advanced and Senior job levels. Advanced associates are expected to have at least three years of previous customer service or sales experience; Senior associates are expected to have at least five years.

Requirements

High school diploma or GED.
Basic typing, email, and computer skills.
Proficiency using technology, including the internet and applications.
Exceptional verbal and written communication skills.
Ability to adapt and excel in a fast-paced work environment.
For the Advanced level: at least 3 years of previous customer service or sales experience.
For the Senior level: at least 5 years of previous customer service or sales experience.
Ability to work rotating shifts if required.
Ability to work more than 40 hours per week and outside normal business hours, including holidays, evenings, and weekends, as business demands require.
Ability to understand, follow, and execute routine and non-routine verbal and written instructions.
Ability to understand problems and collaborate with others to find alternative solutions.
Ability to clearly articulate instructions and expectations.
Ability to focus on the issue at hand without reacting emotionally and to de-escalate conflicts effectively.
Ability to maintain availability and composure during periods of continuous, high interaction volume.
Ability to adapt quickly to changing situations and customer needs and manage the stress of ongoing incoming interactions.

Nice To Haves

Previous customer service or sales experience in a retail environment.

Responsibilities

Identify customers’ current and potential product needs, make recommendations, and increase their understanding of Midco products and pricing options.
Maintain strong knowledge of product features, benefits, pricing, and campaigns for cable TV, high-speed internet, and phone services to sell and upsell to new and existing customers.
Build and maintain customer relationships based on trust and mutual respect within the department and community.
Apply a positive customer-service attitude and establish positive rapport.
Meet or exceed defined weekly, monthly, yearly, and other sales goals.
Accurately record customer transactions, establish accounts for new customers, and complete requirements for installations, service changes, repairs, and other customer transactions.
Follow up with customers in a timely manner when necessary.
Receive customer payments and maintain the cash drawer.
Clearly explain and demonstrate equipment connectivity and functionality to customers.
Verify the functionality of returned equipment.
Meet ongoing sales training requirements.
Communicate effectively and professionally with internal and external customers.
Clean and prepare equipment for distribution to customers picking up or swapping equipment at the CXC.
Perform store cleaning duties as assigned by location.
Model Midco’s mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same.
Protect customer privacy by following Midco privacy guidelines, policies, and procedures.
Maintain reliable and predictable attendance.
Perform other duties as assigned.