Retail - Associate
About The Position
SSA’s Retail Associate supports a welcoming, efficient retail experience for guests at a cultural attraction. The role involves providing prompt guest service, keeping retail areas clean, safe, and organized, maintaining and merchandising stock, and supporting sales through promotions and suggestive selling. Associates communicate guest feedback and inventory needs to retail leadership and work with the warehouse team to replenish items as needed. They also uphold company policies, follow SSA EXTRA Guest Service practices, and support the unit’s sustainability, conservation, inclusion, and community engagement efforts. The position may include other related tasks as assigned.
Requirements
- Strong interpersonal and communication skills.
- Ability to thrive in a team environment while also working independently, with flexibility in a fast-paced environment.
- Ability to understand and implement written and verbal instructions.
- Basic computer skills, including familiarity with POS systems and Excel.
- Physical ability to stand for extended periods and to move and handle boxes weighing 10–35 pounds, including lifting.
- Ability to work varied hours and days, including nights, weekends, and holidays, as needed.
Responsibilities
- Fulfill guests’ needs quickly and efficiently.
- Notify retail leadership promptly when inventory is low or special requests arise, and work with the warehouse team to pull and replenish items as needed.
- Relay relevant customer comments to a supervisor.
- Maintain a clean, safe, and organized work environment and keep service areas free of debris.
- Uphold company policies and procedures.
- Perform the steps of SSA EXTRA Guest Service to provide a memorable experience for each guest and client.
- Check and neatly, accurately, and promptly stock supplies in counter areas, floor displays, stands, and cabinets.
- Clean tables, chairs, and equipment as needed.
- Maintain a balanced cash drawer when assigned.
- Merchandise products to maximize sales and increase sales through promotions or suggestive selling.
- Support company and client sustainability and conservation guidelines, and share knowledge of these efforts with unit staff as appropriate.
- Support community efforts through hiring, engagement activities, and opportunities to give back.
- Perform other related duties and tasks as assigned.
Benefits
- Eligible for overtime pay.
- On-Demand Pay Program providing access to a portion of earned wages before payday.
- Meal plan and employee discounts at applicable locations.
- 401(k) program with a 15% company match, subject to eligibility requirements.
- Tuition discount through a partner college.
- Up to 8 hours of bereavement leave.
- Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
- Paid sick leave in accordance with applicable state and local laws.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
