Retail - Associate
About The Position
SSA is hiring a Retail Associate to support retail operations at a cultural attraction. The role focuses on serving guests efficiently, maintaining attractive and well-stocked sales areas, merchandising products, and supporting sales through promotions and suggestive selling. The associate also helps maintain a clean, safe, and organized environment; handles cash drawers as assigned; and communicates guest feedback and inventory needs to retail leadership. The position supports company and client sustainability and conservation guidelines, inclusive team practices, and community engagement. The role reports to Retail Supervisor(s), the Assistant Retail Operations Manager, and the Retail Operations Manager. Previous experience is not required, and candidates of all education backgrounds are eligible.
Requirements
- Strong interpersonal and communication skills.
- Ability to thrive in a team environment and work independently, with flexibility in a fast-paced environment.
- Ability to understand and follow written and verbal instructions.
- Basic computer knowledge and skill with POS systems and Excel.
- Ability to stand for extended periods and move and handle boxes weighing 10–35 pounds as needed; ability to lift and perform the role’s functions.
- Ability to work varied hours and days, including nights, weekends, and holidays, as needed.
- Previous experience is not required.
- All education backgrounds are eligible.
Responsibilities
- Fulfill guests’ needs quickly and efficiently.
- Notify retail leadership promptly when inventory is low or a special request is received, and work with the warehouse team to pull and replenish items as needed.
- Relay relevant customer comments to a supervisor.
- Maintain a clean, safe, and organized work environment and uphold company policies and procedures.
- Perform the steps of SSA EXTRA Guest Service to provide memorable experiences for guests and clients.
- Check and neatly, accurately, and promptly stock supplies in counter areas, floor displays, stands, and cabinets.
- Clean tables, chairs, and equipment as needed; keep counters and work or service areas free of debris.
- Maintain a balanced cash drawer as assigned.
- Merchandise products to maximize sales and increase sales through promotional items or suggestive selling.
- Support the unit’s compliance with company and client sustainability and conservation guidelines, and share knowledge with unit staff as appropriate.
- Support community efforts through hiring, engagement activities, and opportunities to give back.
- Promote an inclusive and supportive approach within the brand team and empower team members’ growth and opportunity.
- Perform other related duties and tasks as assigned.
Benefits
- Eligible for overtime pay.
- On-demand pay program providing access to a portion of earned wages before payday.
- Meal plan and employee discounts at applicable locations.
- 401(k) program with a 15% company match, subject to eligibility requirements.
- Tuition discount through a partner college.
- Up to 8 hours of bereavement leave.
- Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
- Paid sick leave in accordance with applicable state and local laws; accrual terms vary by location.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
