Retail Associate

Goodwill Industries of New Mexico•Los Lunas, NM

7d•Onsite

About The Position

Goodwill Industries of New Mexico is seeking an enthusiastic, career-minded Retail Associate to assist customers and support the organization's mission of providing skills training, job placement, and social services to New Mexicans. The position offers cross-training in different departments and opportunities for advancement. Day-to-day work includes customer service, accepting and processing donations, stocking the sales floor, and operating the cash register. The role pays $13 per hour and guarantees 38 hours per week.

Requirements

Knowledge of organizational practices, policies, and procedures, and ability to comply with them.
Knowledge of and compliance with safety policies and procedures.
Ability to maintain confidentiality.
Ability to communicate effectively verbally and in writing.
Excellent customer service skills.
Ability to read, write, and understand English.
Ability to work with people from varied social and cultural backgrounds and with people with disabilities.
Ability to work extended hours and varied schedules.
Ability to work independently and manage time effectively.
Ability to handle multiple tasks and meet deadlines.
Knowledge of visual merchandising and sales promotion.
Ability to calculate figures and amounts, including discounts, interest, and percentages.
Ability to operate a cash register.
Ability to pass a criminal background check and drug test.
Ability to perform the physical demands of the role, including standing for eight or more hours when required and lifting or moving up to 50 pounds occasionally.

Nice To Haves

High school diploma or GED.
One year of retail work experience or an equivalent combination of education and experience.

Responsibilities

Follow attendance and punctuality policies.
Provide excellent customer service and respond to customer questions and issues courteously, contacting a supervisor as needed.
Maintain confidentiality and a professional, friendly, and courteous demeanor.
Process customer checkouts, accept cash and card payments, verify amounts, provide correct change and receipts, wrap and bag merchandise, and balance the cash register.
Keep the work area organized and maintain store cleanliness.
Set up displays and organize and arrange furniture and merchandise to promote sales.
Stock racks, counters, and displays with donated merchandise.
Transport boxes, bins, and crates; distribute items and salvage to appropriate areas; and dispose of unsalable items.
Process and price incoming donations, including wares, books, shoes, and furniture.
Maintain production levels and accurately document the number of items or bins processed.
Review donations for quality and route items to the appropriate areas for further distribution.
Accept and record donations appropriately, secure the donations area, and protect donations from misuse.
Operate material handling equipment.
Attend and participate in regularly scheduled staff meetings.
Observe customer behavior and report suspicious behavior to a supervisor or security.
Perform other related duties as assigned.