Retail Associate

Land Of Lincoln Goodwill Industries•Lincoln, IL

About The Position

Retail Associates represent LLGI’s mission to help people become self-sufficient through the power of work. They handle donated goods from collection and processing through pricing, stocking, merchandising, and sales-floor recovery, and they conduct register transactions and provide customer and donor service. Associates may be trained or assigned to any store function, work with minimum supervision, and are expected to maintain a positive attitude, integrity, professionalism, and accountability while meeting production and sales goals. The role involves following LLGI policies, procedures, safety guidelines, and standard operating procedures, and supporting teammates as needed. The position works in a light industrial or warehouse environment with exposure to heat, cold, and allergens such as dirt, dust, mold, metals, rubber, plastics, latex, and pet hair. Physical duties include lifting and moving items up to 50 pounds, pushing or pulling loaded racks and carts, standing for extended periods, and performing repeated bending, reaching, kneeling, crouching, carrying, sorting, and stocking tasks. Associates use retail and material-handling equipment, including cash registers, pricing and tagging devices, carts, pallet jacks, and dollies.

Requirements

Must be at least 16 years of age.
Basic math skills.
Communicate information clearly verbally and interact sensitively with a diverse population, including people with disabilities, in ways that protect dignity, privacy, and confidentiality.
Ability to work independently while fostering a strong team atmosphere.
Demonstrated professionalism, integrity, ethical behavior, and appropriate business conduct.
Ability to follow LLGI policies and procedures and embrace its mission, vision, and values.
Ability to consistently attend work and arrive on time on scheduled workdays.
Ability to lift or move up to 50 pounds of clothing and housewares onto and off retail shelving up to 10 feet high and racks up to 6 feet high.
Ability to push and pull clothing racks holding up to 100 pieces and weighing at least 150 pounds, and wheeled carts averaging 150 pounds.
Ability to bend and reach into gaylords up to 5 feet high to remove goods.
Manual dexterity to operate cash registers and tagging guns and to fasten and unfasten buttons, snaps, and zippers.
Ability to stand for extended periods and perform tasks for extended periods involving stooping, bending, kneeling, crouching, crawling, lifting, reaching, carrying, pushing, or pulling.
Visual acuity to evaluate donated items for quality and ability to identify undesirable odors in donations.
Ability to work in a light industrial or warehouse environment with exposure to heat, cold, and listed allergens.

Responsibilities

Provide excellent customer service to stakeholders, customers, and donors.
Accurately perform register transactions and maintain register stock levels according to standards.
Follow housekeeping standards and perform janitorial and housekeeping duties as assigned.
Pull, price, rotate, size, and hang clothing; merchandise and recover the sales floor to maintain product levels and an orderly store.
Meet quotas and sales goals, follow sales-floor procedures, maintain quality, and correct quality problems.
Accept, check, unload, and process customer donations at the door using GRATIS; maintain accurate daily donation records and complete opening and closing donation-door procedures.
Unload, inspect, sort, grade, price, and process donated goods according to current LLGI procedures and quality specifications; place goods in appropriate bins and staging areas.
Load and unload trailers and straight trucks according to standards, and transport stock between workstations.
Manage time effectively and take responsibility for completing duties efficiently and meeting production goals.
Work collaboratively, involve others in work processes and decisions, and assist processors by exchanging full equipment for empty equipment.
Help price furniture and move it from the donation door directly to the sales floor when appropriate.
Cut cardboard and fill cardboard gaylords.
Place products in the proper containers for the sales floor and pull products from the floor to meet specifications before transferring them to the warehouse.
Maintain professionalism, integrity, ethical conduct, and confidentiality of LLGI operational, financial, and personnel information.
Follow LLGI safety guidelines, policies, and procedures, and support the organization’s mission, vision, and values.
Perform other duties as assigned.