Retail Associate

Goodwill Industries of New Mexico•Farmington, NM

4d•Onsite

About The Position

Goodwill Industries of New Mexico (GINM) is seeking an enthusiastic, career-minded Retail Associate to assist customers and support its mission of providing skills training, job placement, and social services to New Mexicans. The role includes customer service, donation intake and processing, sales-floor stocking, and cash-register operations. GINM is a second chance employer that offers cross-training in different departments and advancement opportunities. The position pays $13 per hour and guarantees 38 hours per week.

Requirements

Knowledge of organizational practices, policies, and procedures, and ability to comply with them.
Knowledge of and compliance with safety policies and procedures.
Ability to maintain confidentiality.
Ability to communicate efficiently and effectively verbally and in writing.
Excellent customer-service skills.
Ability to read, write, and understand English.
Ability to interact and maintain good working relationships with people from varying social and cultural backgrounds and with people with disabilities.
Ability to work extended hours and varied schedules.
Ability to work independently and demonstrate time-management skills.
Ability to handle multiple tasks and meet deadlines.
Knowledge of visual merchandising and sales promotion.
Ability to calculate figures and amounts, including discounts, interest, and percentages.
Ability to operate a cash register.
Ability to pass a criminal background check and drug test.
High school diploma or GED is preferred.
One year of retail work experience or an equivalent combination of education and experience is preferred.

Nice To Haves

High school diploma or GED.
One year of retail work experience or an equivalent combination of education and experience.

Responsibilities

Follow Goodwill attendance and punctuality policies.
Provide excellent customer service and respond courteously to customer questions and issues, contacting a supervisor when needed.
Maintain confidentiality of privileged information.
Maintain a professional appearance and a friendly, cheerful, and courteous demeanor.
Process customer checkouts, accept cash and credit card payments, verify amounts, provide correct change and receipts, and wrap or bag merchandise.
Balance the cash register by comparing its total with the currency in the register.
Keep the work area organized and the store clean, including shelves, counters, and displays.
Set up displays and arrange furniture and merchandise to promote sales.
Stock racks, counters, and displays with donated merchandise.
Transport boxes, bins, and crates to work areas; distribute items and salvage to appropriate areas; and dispose of unsalable items.
Process and price incoming donations, including wares, books, shoes, and furniture.
Maintain production levels and accurately document the number of items or bins processed.
Review donations for quality and route items to appropriate areas for further distribution.
Accept and record donations appropriately, and keep the donations area secured and protected from misuse.
Operate material-handling equipment.
Attend and participate in regularly scheduled staff meetings.
Observe customer behavior and report suspicious behavior to a supervisor or security.
Perform other related duties as assigned.