Retail Associate

Foxwoods Resort Casino•Mashantucket, CT

About The Position

Under the direction of the Retail Management Team, the Retail Associate creates a positive shopping experience by providing exceptional guest service, maintaining store standards, and accurately processing transactions. The role builds guest relationships to support sales and repeat business, helps achieve budgetary goals, assists with merchandise inventories, and maintains a professional, courteous, and friendly demeanor. The associate must be proficient with register transactions, adaptable to new technology, communicate effectively in English, and successfully complete a math test. The position operates the point-of-sale system, processes payments, returns, and exchanges, balances the cash till, and prepares deposits. It also involves helping guests select merchandise, providing product and service information, completing order sheets, retrieving stock, stocking and cleaning the outlet, supporting inventory counts, protecting company assets, following visual-display standards, and maintaining a clean and safe work area. The associate must follow Mashantucket Pequot Tribe policies and procedures and may participate as a panel member on MPGE's Board of Review as needed. Other related and compatible duties may be assigned. The role regularly requires standing, walking, handling and reaching for merchandise, and talking or hearing. It requires walking and standing 95% of the time and the ability to bend, lift, and carry merchandise weighing up to 40 pounds. The employer practices Tribal and Native American preference in hiring and is an equal opportunity employer.

Requirements

Ability to speak, read, write, and understand English.
Clear, pleasant speaking voice and effective communication skills, including the ability to speak effectively before groups of customers.
Basic mathematical skills for processing merchandise payments and conducting stock inventories.
Ability to organize work and handle multiple tasks simultaneously in a fast-paced environment.
Personable, customer-service-oriented attitude and ability to learn guest-service techniques as required.
Proficiency in register transactions and ability to adapt to new technology.
Ability to successfully complete a math test.
Ability to stand and walk regularly; use hands to handle or feel items; reach with hands and arms; and talk or hear.
Required vision abilities include close, distance, color, and peripheral vision, and depth perception.
Ability to walk and stand 95% of the time and bend, lift, and carry merchandise weighing up to 40 pounds.
Must adhere to Mashantucket Pequot Tribe policies and procedures.

Nice To Haves

High school diploma or GED preferred.

Responsibilities

Provide outstanding service to internal and external guests and respond to inquiries about departmental and company offerings.
Greet guests, answer questions, thank them for their business, and build rapport to understand their shopping needs.
Assist guests with merchandise selections, use suggestive selling, offer substitutes, and provide information about fashions, products, services, and merchandise locations.
Operate the point-of-sale system; accurately process transactions, accept payments, make change, package purchases, and process returns and exchanges according to policy, obtaining approval when required.
Balance the cash till, prepare deposits, and conduct other monetary or control procedures for review by Income Audit.
Complete order sheets and obtain merchandise from the stockroom; stock and clean the assigned outlet to standard.
Assist with inventories to ensure accurate merchandise counts.
Help minimize loss of company assets by providing guest service, keeping point-of-sale and back-stock areas organized, observing merchandise entering and leaving fitting rooms, ensuring merchandise is sensor-tagged before display, and reporting suspected or observed dishonest activity to management.
Follow verbal and written instructions for visual displays, merchandise, and signage.
Maintain positive public and employee relations.
Maintain a clean, safe, and hazard-free work environment within the area of responsibility.
Adhere to Mashantucket Pequot Tribe policies and procedures.
Participate as a panel member on MPGE's Board of Review as needed.
Perform other related and compatible duties as assigned.