Retail Associate

Goodwill Industries of New Mexico•Roswell, NM

2d•Onsite

About The Position

Goodwill Industries of New Mexico is seeking an enthusiastic, career-minded Retail Associate to assist customers and support its mission of providing skills training, job placement, and social services to New Mexicans. The organization describes itself as a second-chance employer and offers cross-training in different departments and advancement opportunities. The position pays $13 per hour and guarantees 38 hours per week. The role includes customer service, accepting and processing donations, sorting and pricing merchandise, stocking the sales floor, operating a cash register, and maintaining store cleanliness and organization. Employees are expected to follow attendance, punctuality, confidentiality, and safety policies; work effectively with customers and coworkers; and attend scheduled staff meetings. The posting states that Goodwill offers competitive pay and benefits, work-life balance, and the opportunity to make a difference.

Requirements

Pass a criminal background check and drug test.
Knowledge of organizational practices, policies, and procedures, and ability to comply with them.
Knowledge of safety policies and procedures and ability to comply with them.
Ability to maintain confidentiality.
Ability to communicate efficiently and effectively verbally and in writing.
Excellent customer-service skills.
Ability to read, write, and understand English.
Ability to work well with people from varying social and cultural backgrounds and with people with disabilities.
Ability to work extended hours and varied work schedules.
Ability to work independently and demonstrate time-management skills.
Ability to handle multiple tasks and meet deadlines.
Knowledge of visual merchandising and sales promotion.
Ability to calculate figures and amounts, including discounts, interest, and percentages.
Ability to operate a cash register.

Nice To Haves

High school diploma or GED (preferred).
One year of retail work experience or an equivalent combination of education and experience (preferred).

Responsibilities

Follow Goodwill's attendance and punctuality policies.
Provide excellent customer service and respond courteously to customer questions and issues, contacting a supervisor when needed.
Maintain the confidentiality of privileged information and a professional, friendly, cheerful, and courteous demeanor.
Process customer purchases efficiently, accept cash and credit-card payments, verify amounts, provide correct change and receipts, and wrap or bag merchandise.
Balance the cash register by comparing its total with the currency in the register.
Keep the work area organized and maintain store cleanliness by cleaning shelves, counters, and displays.
Set up displays and organize and arrange furniture and merchandise to promote sales.
Stock racks, counters, and displays with donated merchandise.
Transport boxes, bins, and crates; distribute items and salvage to appropriate areas; and dispose of unsalable items.
Process and price incoming donations, including wares, books, shoes, and furniture.
Maintain production levels and document the number of items and bins processed accurately and promptly.
Review donations for quality and route items to appropriate areas for further distribution.
Accept and record donations appropriately, and keep the donations area secured and donations protected from misuse.
Operate material-handling equipment.
Attend and participate in regularly scheduled staff meetings.
Observe customer behavior and report suspicious behavior to a supervisor or security.
Perform other related duties as required and assigned.