Retail - Associate

SSA Group • Rochester, NY

12d

About The Position

The Retail Associate supports retail operations at a cultural attraction by helping guests, maintaining merchandise and service areas, processing cash as assigned, and contributing to a positive guest experience. The role works with retail leadership and the warehouse team to keep products stocked and respond to guest requests. Associates are expected to follow company policies, maintain a clean and safe workplace, and perform SSA EXTRA Guest Service steps to create memorable experiences for guests and clients.

The position also supports sales through merchandising, promotional items, and suggestive selling. It contributes to company and client sustainability and conservation efforts, inclusive team practices, and community engagement. Other related duties may be assigned as operational needs change.

The role requires standing for extended periods and moving or handling boxes weighing 10–35 pounds. Work hours may vary and can include nights, weekends, and holidays. No previous experience is required, and all education backgrounds are eligible.

Requirements

• Strong interpersonal and communication skills.
• Ability to thrive in a team environment while also working independently.
• Demonstrated flexibility in a fast-paced environment.
• Ability to understand and implement written and verbal instructions.
• Basic computer knowledge and skill with POS systems and Excel.
• Physical ability to stand for extended periods and move and handle boxes weighing 10–35 pounds as required.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.
• No previous experience required.
• All education backgrounds eligible.

Responsibilities

• Fulfill guests’ needs quickly and efficiently.
• Notify retail leadership promptly when item quantities are low or when there is a special request.
• Work with the warehouse team to pull and replenish items as needed.
• Relay relevant customer comments directly to a supervisor.
• Maintain a clean, safe, and organized work environment and uphold company policies and procedures.
• Perform SSA EXTRA Guest Service steps to help ensure a memorable experience for every guest and client.
• Check and stock supplies in counter areas, floor displays, floor stands, and cabinets neatly, accurately, and in a timely manner.
• Clean tables, chairs, and equipment as needed; keep counters and floor areas clean and free of debris.
• Maintain a balanced cash drawer as assigned.
• Merchandise products to maximize sales and increase sales through promotional items or suggestive selling.
• Support unit sustainability and conservation efforts, understand how they apply to business operations, and provide opportunities to teach unit staff as necessary.
• Support community efforts through hiring, engagement activities, and opportunities to give back.
• Perform other related duties and tasks as assigned.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program providing access to a portion of earned wages before payday.
• Meal plan and employee discounts at applicable locations.
• Participation in a 401(k) program with a 15% company match, subject to eligibility requirements.
• Tuition discount through a partnership college.
• Up to 8 hours of bereavement leave.
• Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave in accordance with applicable state and local laws; accrual rates, caps, and usage rules vary by location.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed