Retail Associate

LAND OF LINCOLN GOODWILL INDUSTRIES INC•Springfield, IL

5d•$15 - $15•Onsite

About The Position

The Retail Associate is the face of LLGI’s mission to customers and the community. The role involves handling donated goods, collecting donations, processing and pricing merchandise, stocking and merchandising the sales floor, completing register transactions, and maintaining an organized store. Associates are expected to focus on customers and donors, work with integrity and a positive attitude, operate with minimum supervision, and respond to business needs. Employees may be trained and assigned to any store function. The position is full-time at the Springfield Wabash Store in Springfield, Illinois. It is classified as non-exempt and is not safety-sensitive. The role reports to the General Manager and does not supervise others. Work takes place in a light industrial or warehouse environment, with exposure to heat, cold, and allergens. The role has substantial physical requirements, including lifting, pushing, pulling, standing, bending, and handling merchandise and equipment.

Requirements

Must be at least 16 years of age.
Basic math skills.
Communicate information clearly verbally and interact respectfully with people with disabilities, protecting their dignity, privacy, and confidentiality.
Work independently while contributing to a strong team atmosphere.
Demonstrate sensitivity and communicate effectively with a diverse population; promote diversity and inclusion.
Maintain professionalism, integrity, ethical conduct, and compliance with LLGI policies and procedures.
Be consistently present and punctual on scheduled workdays.
Meet the physical requirements of the job, including lifting or moving up to 50 pounds; pushing or pulling racks and carts; bending, reaching, standing for extended periods, and performing other repetitive physical tasks.
Have manual dexterity to handle clothing fasteners, cash registers, and tagging guns.
Have visual acuity to evaluate donated items and the ability to identify undesirable odors in donations.

Responsibilities

Provide excellent customer service to customers, donors, and other stakeholders.
Perform register transactions accurately and maintain register stock levels according to standards.
Follow housekeeping standards and perform assigned janitorial and housekeeping duties.
Pull, price, rotate, size, and hang clothing; merchandise the sales floor; and maintain product levels and store organization through recovery.
Understand and meet quotas and sales goals, follow sales floor procedures, maintain high-quality output, and correct quality problems.
Accept, unload, and process donations from customers at the door using GRATIS, and maintain daily donation records accurately.
Perform opening and closing donation-door procedures.
Unload and load trailers and straight trucks according to standards.
Unload, inspect, sort, grade, and process donated goods according to current LLGI SOPs; price items and assign them to the staging area or appropriate containers.
Transport stock to and from workstations and place products in proper containers for the sales floor.
Pull products from the sales floor to meet specifications before transferring them to the warehouse.
Manage time and take accountability for completing duties efficiently and meeting production goals.
Contribute to team success by involving others in work processes, decisions, and actions; assist processors by exchanging full equipment for empty equipment.
Help price furniture and move it directly from the donation door to the sales floor.
Assist with cutting cardboard and filling cardboard gaylords.
Demonstrate professionalism, integrity, and ethical behavior; maintain confidentiality concerning LLGI operations, financial matters, and personnel matters.
Follow LLGI safety guidelines, policies, and procedures, and support the organization’s mission, vision, and values.
Perform other duties as assigned.