Retail Associate

GATE•Ponte Vedra Beach, FL

7d•Onsite

About The Position

Ponte Vedra Inn & Club is seeking a Retail Associate to join its retail team. The role supports exceptional shopping experiences for members and guests through personalized service, merchandise assistance, transaction processing, display maintenance, and daily retail operations. The Retail Associate helps deliver the genuine hospitality and Forbes Five-Star service standards associated with the resort.

Requirements

Positive attitude and willingness to learn.
Passion for providing exceptional customer service.
Comfort using point-of-sale systems and handling transactions.
Strong communication and interpersonal skills.
Ability to multitask while maintaining attention to detail.
Professional appearance and demeanor consistent with a luxury resort environment.
Ability to stand and walk for extended periods throughout a shift and frequently move throughout the retail shop while assisting guests.
Ability to lift, carry, or move merchandise weighing up to 25 pounds.
Ability to use a telephone, point-of-sale system, and other retail equipment.
Full-time availability, approximately 35–40 hours per week.
Flexible schedule, including weekends, evenings, and holidays.

Nice To Haves

Previous retail or customer service experience is preferred but not required.
Luxury retail, boutique, resort, country club, or hospitality experience is a plus.

Responsibilities

Welcome members and guests with a warm, professional, and engaging attitude.
Provide personalized shopping assistance and product recommendations.
Anticipate guest needs and exceed expectations while delivering Forbes Five-Star service.
Process purchases accurately using the point-of-sale system.
Answer telephone inquiries and assist with merchandise questions.
Maintain attractive merchandise displays and keep the boutique clean, organized, and fully stocked.
Assist with receiving, restocking, pricing, and inventory management.
Build relationships with returning members by learning their preferences and providing personalized service.
Collaborate with teammates to create an exceptional shopping experience.

Benefits

Competitive pay.
Paid time off, including vacation, holidays, and sick time.
Medical, dental, vision, life insurance, and disability coverage for eligible team members.
401(k) with company match.
Flexible scheduling opportunities.
Complimentary parking and employee dining café.
Five-Diamond service training and professional development opportunities.
Certifications and continuing education opportunities.
Complimentary uniform dry-cleaning services.
Career growth and advancement opportunities throughout Gate Hospitality Group.
Preferred lodging rates.
Discounted golf and select recreational amenities.