Retail Associate

Land Of Lincoln Goodwill Industries•Clinton, IL

About The Position

Retail Associates represent LLGI’s mission to customers and the community by providing customer service and handling donated merchandise throughout the retail process. Duties may include collecting donations, inspecting and sorting goods, pricing and processing merchandise, stocking and merchandising the sales floor, conducting register transactions, and maintaining store cleanliness and product levels. Associates may be assigned to any store function and are expected to work with integrity, a positive attitude, and minimal supervision while meeting business and production demands. The role involves following sales-floor and donation-processing procedures, maintaining donation records, meeting sales and production goals, and supporting team operations. Retail Associates must follow LLGI safety guidelines, policies, and procedures, maintain confidentiality, and contribute to an inclusive and professional workplace. The position is performed in a light industrial or warehouse environment with exposure to heat, cold, and various allergens.

Requirements

Must be at least 16 years of age.
Basic math skills.
Ability to communicate information clearly verbally.
Ability to work independently while fostering a strong team atmosphere.
Ability to interact with people with disabilities and others in ways that respect and enhance their dignity, privacy, and confidentiality.
Sensitivity and ability to communicate with a diverse population, and to promote diversity and inclusion.
Professionalism, integrity, ethical behavior, and sound business conduct.
Ability to understand and follow LLGI policies and procedures and embrace the organization’s mission, vision, and values.
Ability to consistently report to work on time on scheduled workdays.
Ability to lift or move up to 50 pounds and safely handle items on shelving and fixtures up to 10 feet high.
Ability to push or pull clothing racks carrying up to 100 pieces and weighing at least 150 pounds, and wheeled carts averaging 150 pounds.
Ability to bend and reach into gaylords up to 5 feet high.
Manual dexterity to handle clothing fasteners and operate cash registers and tagging guns.
Ability to stand for long periods and perform extended combinations of stooping, bending, kneeling, crouching, crawling, lifting, reaching, carrying, pushing, and pulling.
Visual acuity to evaluate donated items for quality.
Ability to identify odors when evaluating donations, including mold, must, dust, bodily fluids, or urine.

Responsibilities

Provide excellent customer service to customers, donors, and other stakeholders.
Perform register transactions accurately and maintain register stock according to standards.
Follow housekeeping standards and perform assigned janitorial duties.
Pull, price, rotate, size, and hang clothing; merchandise and recover the sales floor; and keep products and the store clean and organized.
Follow sales-floor procedures, maintain quality, and correct quality problems.
Check, accept, unload, and process customer donations at the donation door using GRATIS, and maintain accurate daily donation records.
Perform opening and closing donation-door procedures.
Unload, inspect, sort, grade, price, and process donated goods according to current LLGI procedures and quality specifications; place goods in appropriate bins and staging areas.
Load and unload trailers and straight trucks according to standards.
Transport stock between workstations and place products in appropriate containers for the sales floor.
Pull products from the sales floor to meet specifications before transferring them to the warehouse.
Manage time and complete work efficiently according to production standards and goals.
Support team operations, including swapping full equipment for empty equipment, helping price furniture and move it from the donation door to the sales floor, and cutting cardboard and filling cardboard gaylords.
Demonstrate professionalism, integrity, and ethical conduct; maintain confidentiality of LLGI operational, financial, and personnel information.
Follow LLGI safety guidelines, policies, and procedures, and support the organization’s mission, vision, and values.
Perform other duties as assigned.