Retail Associate

Goodwill Industries of New Mexico•Santa Fe, NM

9d•Onsite

About The Position

Goodwill Industries of New Mexico (GINM) is seeking an enthusiastic, career-minded Retail Associate to assist customers and support its mission of providing skills training, job placement, and social services to New Mexicans. GINM is a second-chance employer that offers cross-training in different departments and advancement opportunities. The role includes customer service, accepting and processing donations, stocking the sales floor, and operating the cash register. The position pays $15.40 per hour and guarantees 38 hours per week.

Requirements

Pass a criminal background check and drug test.
Knowledge of organizational practices, policies, procedures, and compliance requirements.
Knowledge of and compliance with safety policies and procedures.
Ability to maintain confidentiality.
Ability to communicate efficiently and effectively verbally and in writing.
Ability to provide excellent customer service.
Ability to read, write, and understand English.
Ability to work with individuals from varying social and cultural backgrounds and with people with disabilities.
Ability to work extended hours and varied schedules.
Ability to work independently and demonstrate time-management skills.
Ability to handle multiple tasks and meet deadlines.
Knowledge of visual merchandising and sales promotion.
Ability to calculate figures and amounts, including discounts, interest, and percentages.
Ability to operate a cash register.

Nice To Haves

High school diploma or GED preferred.
One year of retail work experience, or an equivalent combination of education and experience, preferred.

Responsibilities

Follow Goodwill attendance and punctuality policies and maintain confidentiality of privileged information.
Provide excellent customer service, respond courteously to customer questions and issues, and contact a supervisor as needed.
Process customer checkouts, accept payments, count and verify money, provide correct change and receipts, and wrap or bag merchandise.
Balance the cash register by comparing its recorded total with the currency in the register.
Keep the work area organized and maintain store cleanliness by cleaning shelves, counters, and displays.
Promote sales by setting up displays and arranging furniture and merchandise.
Stock racks, counters, and displays with donated merchandise.
Transport boxes, bins, and crates to work areas; distribute items and salvage to the appropriate areas; and dispose of unsalable items.
Process and price incoming donations, including wares, books, shoes, and furniture.
Maintain production levels and accurately and promptly document the number of items or bins processed.
Review donations for quality and route items to the appropriate areas for further distribution.
Accept and record donations appropriately, secure the donations area, and protect donations from misuse.
Operate material-handling equipment.
Attend and participate in regularly scheduled staff meetings.
Observe customer behavior and report suspicious behavior to a supervisor or security.
Maintain a professional appearance and friendly, cheerful, and courteous demeanor.
Perform other related duties as assigned.