Retail Associate

OTG • Orlando, FL

9d

About The Position

The Retail Associate delivers the OTG guest experience through customer service, merchandising, and inventory support. The role operates the point-of-sale system, assists guests with purchases, maintains product displays, restocks merchandise, ensures product freshness, and keeps the retail environment clean, organized, and visually appealing. Success requires a passion for hospitality, attention to detail, and a commitment to creating an outstanding experience for every traveler.

Requirements

• Must be at least 18 years of age.
• Fully conversational in English.
• Comfortable operating a cash point-of-sale system and responsibly handling company assets.
• Able to accurately read labels, product information, and merchandising guides.
• Strong attention to detail and organizational skills.
• Self-motivated and able to work independently while supporting a team environment.
• Able to lift up to 35 pounds and push or pull merchandise carts.
• Able to stand for extended periods and frequently walk, bend, stoop, kneel, and crouch.
• Must obtain ServSafe Certification or equivalent within 30 days of hire, where required.
• Must be available to work varied schedules, including nights, weekends, holidays, and inclement weather conditions.

Responsibilities

• Greet guests quickly, professionally, and with a welcoming attitude.
• Accurately and efficiently process cash, credit card, voucher, and other approved transactions while following OTG cash-handling procedures.
• Educate guests about products, promotions, and offerings, and make recommendations to enhance their experience.
• Maintain strong product knowledge and share product information with guests and fellow crewmembers.
• Bag purchases and assist guests with retail needs.
• Execute merchandising plans and maintain attractive, organized displays that support sales and the guest experience.
• Restock shelves, coolers, displays, and sales areas while monitoring inventory levels.
• Rotate products to ensure freshness, minimize waste, and maximize product visibility.
• Keep display items, shelving, and retail fixtures clean and orderly.
• Maintain a clean, sanitary, and safe environment by cleaning shelves, displays, workstations, floors, and guest areas.
• Assist with barista and other retail support functions as required.
• Maintain knowledge of airport terminals, dining concepts, and retail offerings to assist travelers with recommendations and information.
• Maintain a clean, neat, and professional appearance.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed