Retail Associate

dd's DISCOUNTS•El Paso, TX

11d•Onsite

About The Position

The Retail Associate helps ensure that customers have a positive shopping experience by providing courteous, efficient service and maintaining a clean, safe, organized, and properly merchandised store. The role performs a range of functions throughout the store as assigned and as business needs require, including customer assistance, register operations, merchandise presentation, recovery, cleaning, and adherence to company policies and procedures. Associates are expected to demonstrate integrity, urgency, professionalism, and respect in interactions with customers and coworkers.

Requirements

Communicate effectively with customers, associates, and Store Leadership in a friendly, respectful, cooperative, and pleasant manner.
Perform basic mathematical calculations commonly used in retail environments.
Use store equipment, including PDTs, registers, and PCs, as required.
Spend up to 100% of working time standing, walking, and moving around the store.
Regularly bend, squat, kneel, climb, carry, reach, and stoop; occasionally push, pull, and lift more than 25 pounds.
Use janitorial equipment, rolling racks, ladders, and other assigned supplies.
For stockroom shifts, regularly push, pull, and lift more than 20 pounds.

Responsibilities

Practice safe behaviors, maintain awareness on the sales floor, keep emergency exits clear, and correct or report unsafe conditions.
Treat customers and associates with respect and courtesy, and provide friendly, professional service.
Assist customers with merchandise and questions, operate registers, respond promptly to service calls, and refer customer issues to Store Leadership when needed.
Represent and support the Company brand and recognize fellow Associates through Company recognition programs.
Perform cleaning duties, including sweeping, mopping, dusting, wiping surfaces, replenishing restroom supplies, and disinfecting high-touch areas.
Maintain a professional appearance and follow the Company's dress code.
Complete assigned sizing and merchandise recovery to keep the store neat, clean, organized, and properly merchandised.
Move newly received merchandise to the sales floor promptly and merchandise it according to company practices and presentation guidelines.
Maintain familiarity with merchandise and brands to assist customers.
Follow loss-prevention awareness, merchandise-protection, and Mark-Out-of-Stock policies and procedures.
Safeguard confidential information, cash, credit card information, and merchandise; follow policies for cash, check, charge card, refund, void, and offline transactions.
Handle bankable tenders accurately and execute store best practices to maximize productivity and minimize unnecessary work steps.