Retail Associate

Foxwoods Resort Casino•Ledyard, CT

About The Position

Under the direction of the Retail Management Team, the Retail Associate creates a positive shopping experience by providing exceptional guest service, maintaining standards, and accurately processing transactions. The role serves internal and external guests, builds relationships that encourage sales and repeat business, and works toward sales and budgetary goals through product knowledge and service. The associate also assists with merchandise inventories and must be professional, courteous, able to multitask, proficient with register transactions, and adaptable to new technology. English communication skills and successful completion of a math test are required. The position involves operating a point-of-sale system, handling payments and cash controls, assisting guests with merchandise and product information, stocking and cleaning the outlet, supporting visual merchandising standards, and helping protect company assets. The associate maintains a clean, safe work area, promotes positive public and employee relations, and performs other related duties as assigned.

Requirements

Ability to speak, read, write, and understand English.
Clear, pleasant speaking voice and effective communication skills, including the ability to speak effectively before groups of customers.
Basic mathematical skills for processing merchandise payments and conducting stock inventories.
Ability to organize work and handle multiple tasks simultaneously in a fast-paced environment.
Personable customer-service attitude and ability to learn guest-service techniques as required.
Proficiency in register transactions and ability to adapt to new technology.
Must successfully complete a math test.
Ability to stand and walk regularly; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
Required vision abilities include close, distance, color, and peripheral vision, and depth perception.
Ability to bend, lift, and carry merchandise weighing up to 40 pounds.

Nice To Haves

High school diploma or GED preferred.

Responsibilities

Adhere to the Mashantucket Pequot Tribe's Policies and Procedures.
Operate the point-of-sale system; process various forms of payment, make change, and package purchases carefully.
Record purchases accurately, remove sensor tags, process returns and exchanges according to policy, and obtain approvals when required.
Balance the cash till, prepare deposits, and complete other monetary or control procedures for Income Audit review.
Provide exceptional guest service, answer questions about products and services, greet and thank guests, build rapport, assist with merchandise selections, and use suggestive selling or offer substitutes to support sales.
Provide information on current fashions and help guests locate merchandise within the store and property.
Complete order sheets, retrieve merchandise from the stockroom, stock and clean the assigned outlet, and assist with accurate inventories.
Help minimize loss of company assets by maintaining orderly point-of-sale and back-stock areas, observing merchandise in fitting rooms, ensuring merchandise is sensor-tagged before display, and notifying management of suspected or observed dishonest activity.
Follow verbal and written instructions for visual displays, merchandise, and signage.
Promote positive public and employee relations.
Maintain a clean, safe, and hazard-free work environment within the area of responsibility.
Participate as a panel member on MPGE's Board of Review as needed.
Perform other related and compatible duties as assigned.