Retail Associate

The TJX Companies, Inc.•Hadley, MA

5d•$16 - $17•Onsite

About The Position

The Retail Associate is responsible for maintaining a clean, organized, and safe store environment, with a particular focus on floor care. The role includes operating floor-cleaning equipment and completing cleaning tasks throughout the store. Associates follow operational, merchandise, health and safety, and loss prevention standards, and are cross-trained to support multiple store areas as business needs require. The position also supports customer experience and store culture by interacting respectfully with customers and colleagues, assisting with Front End coverage, and participating in store recovery and merchandising activities. Additional duties may be assigned.

Requirements

Excellent customer service skills.
Ability to work a flexible schedule to support business needs.
Strong organizational skills and attention to detail.
Physical stamina to perform cleaning tasks and operate a floor buffer and scrubber.
Ability to multitask.
Ability to respond appropriately to changes in direction or unexpected situations.
Strong verbal and written communication skills, including listening and responding appropriately.
Ability to lift heavy objects, with or without reasonable accommodation.
Ability to work effectively with peers and supervisors.
Retail customer experience preferred.

Nice To Haves

Retail customer experience.

Responsibilities

Role-model established customer experience practices with internal and external customers.
Support a positive store culture through honesty, integrity, and respect.
Maintain floor-care cleanliness standards, including operating and maintaining the scrubber and buffer.
Clean floors and surfaces by dust mopping, damp mopping, sweeping, vacuuming, dusting, and spot-cleaning glass and windows.
Maintain organizational, cleanliness, and recovery standards throughout the store, including the Sales Floor, Single Queue, Associate Lounge, Backroom, and Restrooms.
Follow company health and safety policies, including refilling essential items in the Lounge, Restrooms, and Front End.
Cross-train in other store areas, including the Backroom, Front End, and Sales Floor.
Support and respond to Front End coverage needs.
Follow the merchandising philosophy and signage standards.
Initiate and participate in store recovery throughout the day as needed.
Follow operational and loss prevention controls, including shrink-reduction guidelines and policies.
Communicate accurately and effectively with management and Associates.
Follow labor laws and company policies and procedures, including meal and break-period policies.
Participate in safety awareness and maintain a safe environment.
Perform other duties as assigned.