Retail Associate

LAND OF LINCOLN GOODWILL INDUSTRIES INC•Springfield, IL

8d•$15 - $15•Onsite

About The Position

The Retail Associate is the face of the organization’s mission to customers and the community. The role handles donated goods and may work in any store function, including collecting donations, processing and pricing merchandise, stocking and merchandising, operating the cash register, and maintaining the sales floor. Retail Associates are expected to serve customers and donors with integrity and a positive attitude, work with minimal supervision, and respond to business demands. The position contributes to production and sales goals, follows organizational procedures and safety guidelines, and works collaboratively with staff, volunteers, and community members. The role is based at the Springfield Wabash Store in Springfield, Illinois. It is a full-time, non-exempt position with a stated pay rate of $15.00 per hour. The work takes place in a light industrial or warehouse environment, with exposure to heat, cold, and listed allergens. The position requires extended standing and handling, moving, and sorting merchandise and equipment.

Requirements

Must be at least 16 years of age.
Basic math skills.
Communicate information clearly verbally and interact respectfully with people with disabilities and a diverse population, preserving dignity, privacy, and confidentiality.
Ability to work independently while fostering a strong team atmosphere.
Demonstrate professionalism, integrity, ethical conduct, and sensitivity to diversity and inclusion.
Follow LLGI policies and procedures and embrace the organization’s mission, vision, and values.
Consistently attend work and arrive on time on scheduled workdays.
Lift or move up to 50 pounds of clothing and housewares safely, including onto retail shelving fixtures up to 10 feet high.
Push and pull clothing z-racks holding up to 100 pieces and weighing at least 150 pounds, and push or pull wheeled carts averaging 150 pounds.
Bend and reach into gaylords up to 5 feet high to remove clothing and housewares.
Have the manual dexterity to fasten and unfasten buttons, snaps, and zippers and operate cash registers and tagging guns.
Stand for long periods and perform extended combinations of tasks such as stooping, bending, kneeling, crouching, crawling, lifting, reaching, carrying, pushing, pulling, sorting, and hanging merchandise.
Use visual acuity to evaluate donated items for quality and identify odors such as mold, must, dust, bodily fluids, or urine.
Work in a light industrial or warehouse environment with exposure to heat, cold, and allergens including dirt, dust, mold, metals, rubber, plastics, latex, and pet hair.

Responsibilities

Provide excellent customer service to stakeholders, donors, and customers.
Perform register transactions accurately and maintain cash-register stock levels according to standards.
Follow housekeeping standards and perform assigned janitorial and housekeeping duties.
Pull, price, rotate, size, and hang clothing; merchandise and recover the sales floor to maintain product levels, cleanliness, and organization.
Follow sales-floor procedures, maintain high-quality output, and correct quality problems.
Meet quotas and sales goals and manage time effectively to complete work in accordance with production standards.
Accept, unload, and process customer donations at the door using GRATIS, maintain daily donation records, and perform opening and closing donation-door procedures.
Unload and load trailers and straight trucks according to standards.
Unload, inspect, sort, grade, price, and process donated goods according to quality specifications and current LLGI SOP; place goods in appropriate bins and staging areas.
Transport stock to and from workstations and place product in proper containers for the sales floor.
Pull product from the sales floor to meet specifications before transferring it to the warehouse.
Assist processors by exchanging full equipment for empty equipment, help price furniture and move it from the donation door to the sales floor, and help cut cardboard and fill cardboard gaylords.
Contribute to team success by involving others in work processes, decisions, and actions.
Demonstrate professionalism, integrity, and ethical behavior; maintain confidentiality of operational, financial, and personnel information.
Follow LLGI safety guidelines, policies, and procedures, and support the organization’s mission, vision, and values.
Perform other duties as assigned.