Retail Associate

Trek • Okemos, MI

3d

About The Position

Trek DOTS Sales Associates help achieve the company’s mission by providing excellent hospitality and encouraging more people to ride bikes. They guide customers from arrival through purchase, helping them accomplish their cycling goals, maintain their bicycles, and have great riding experiences. Associates develop their sales and hospitality skills through training, role-playing, and on-the-job experience; learn about bikes, components, apparel, and technology; and use Trek’s Guide Sales Process. Full-time Sales Associates are expected to achieve individual monthly and annual sales targets of at least $400,000 per fiscal year. When not serving customers, associates support store operations through task assignments, merchandising, inventory counts, bicycle assembly, and service preparation.

Requirements

• A positive, get-stuff-done attitude.
• A desire to change the world through bikes and work with like-minded teammates.
• A desire to learn.

Responsibilities

• Provide customers with hospitality and guidance throughout their shopping experience, helping them meet their cycling goals and maintain their bicycles.
• Develop sales and hospitality skills through training, role-playing, and on-the-job experience.
• Achieve individual monthly and annual sales targets of at least $400,000 per fiscal year for full-time Sales Associates.
• Learn about bikes, components, apparel, and technology.
• Participate in daily huddles and debriefs.
• Use the Guide Sales Process to provide customers with excellent hospitality.
• Follow through on quotes and lead list communications.
• Make decisions about customer care and doing what is right for customers.
• Maintain Trek University Guide Status by completing Trek U modules on products, services, and procedures.
• Complete Daily Task List assignments when not actively serving customers.
• Maintain store merchandising according to visual merchandising standards, including product placement, price auditing, and restocking.
• Complete weekly Cycle Counts.
• Assemble or pre-assemble new bicycles.
• Prepare customer bikes for service by Service or Production Technicians.

Benefits

• The company describes its benefits as amazing for all employees.
• Employees are encouraged to learn and grow and are given opportunities to do so.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed