Retail Associate

Goodwill Industries of New Mexico•Gallup, NM

10d•Onsite

About The Position

Goodwill Industries of New Mexico (GINM) is seeking an enthusiastic, career-minded Retail Associate to assist customers and support its mission of providing skills training, job placement, and social services to New Mexicans. GINM is a second-chance employer that offers cross-training across departments and advancement opportunities. The role includes customer service, receiving and processing donations, stocking the sales floor, and operating the cash register. The position pays $13 per hour and guarantees 38 hours per week. Goodwill also describes its compensation and benefits as competitive and highlights work-life balance and the opportunity to contribute to the community.

Requirements

Knowledge of organizational practices, policies, and procedures, and compliance with them.
Knowledge of and compliance with safety policies and procedures.
Ability to maintain confidentiality.
Ability to communicate effectively and efficiently verbally and in writing.
Ability to provide excellent customer service.
Ability to read, write, and understand English.
Ability to interact and maintain good working relationships with people from varied social and cultural backgrounds and with people with disabilities.
Ability to work extended hours and varied schedules.
Ability to work independently and demonstrate time-management skills.
Ability to handle multiple tasks and meet deadlines.
Knowledge of visual merchandising and sales promotion.
Ability to calculate figures and amounts, including discounts, interest, and percentages.
Ability to operate a cash register.
Ability to pass a criminal background check and drug test.

Nice To Haves

High school diploma or GED, preferred.
One year of retail work experience or an equivalent combination of education and experience, preferred.

Responsibilities

Follow Goodwill's attendance and punctuality policies.
Provide excellent customer service and respond to customer questions and issues courteously, contacting a supervisor as needed.
Maintain confidentiality of privileged information.
Maintain a professional appearance and friendly, cheerful, courteous demeanor.
Process customer checkouts, accept cash and credit card payments, verify amounts, issue correct change and receipts, and wrap or bag merchandise.
Reconcile cash register balances by comparing register totals with the currency in the register.
Keep the work area organized and maintain store cleanliness by cleaning shelves, counters, and displays.
Promote sales by setting up displays and organizing and arranging furniture and merchandise.
Stock racks, counters, and displays with donated merchandise.
Transport boxes, bins, and crates to work areas; distribute items and salvage appropriately; and dispose of unsalable items.
Process and price incoming donations, including wares, books, shoes, and furniture.
Maintain production levels and accurately document the number of items or bins processed.
Review donations for quality and route items to the appropriate areas for further distribution.
Accept and receive donations and ensure they are recorded appropriately.
Keep the donations area secured and protect donations from misuse.
Operate material handling equipment.
Attend and participate in regularly scheduled staff meetings.
Observe customer behavior and report suspicious behavior to a supervisor or security.
Perform other related duties as assigned.