Retail Associate
About The Position
Retail Associates represent the organization’s mission to customers and the community by working with integrity and a positive attitude. They handle donated goods, collect donations at donors’ doors, process and price merchandise, stock and merchandise the sales floor, perform register transactions, and keep the store organized. Associates are expected to focus on customers and donors, work with minimal supervision, and respond to business needs. Associates are trained to perform a range of store functions, including customer service, sales-floor recovery, donation processing, pricing, sorting, loading and unloading, and housekeeping. They contribute to team and production goals while following organizational procedures, safety guidelines, and quality standards. The role involves regular contact with staff, volunteers, vendors, the public, donors, customers, and service participants. The work takes place in a light industrial or warehouse environment with exposure to heat, cold, and potential allergens. It requires extended periods of standing and frequent physical activity, including lifting, pushing, pulling, bending, reaching, and sorting.
Requirements
- Must be at least 16 years of age.
- Basic math skills.
- Ability to communicate information clearly verbally.
- Ability to work independently while fostering a strong team atmosphere.
- Sensitivity and ability to communicate with a diverse population and promote diversity and inclusion.
- Ability to interact with people with disabilities in a way that enhances their dignity, privacy, and confidentiality.
- Professionalism, integrity, ethical behavior, and sound business conduct.
- Ability to follow organizational policies and procedures and embrace its mission, vision, and values.
- Consistent attendance and punctuality on scheduled workdays.
- Ability to lift or move up to 50 pounds of clothing and housewares onto and off retail fixtures up to 10 feet high.
- Ability to push and pull clothing racks holding up to 100 pieces and weighing at least 150 pounds, and wheeled carts averaging 150 pounds.
- Ability to bend and reach into gaylords up to 5 feet high.
- Manual dexterity to operate cash registers and tagging equipment and fasten or unfasten clothing closures.
- Ability to stand for long periods and perform extended tasks involving stooping, bending, kneeling, crouching, crawling, lifting, reaching, carrying, pushing, and pulling.
- Visual acuity to assess donated items for quality and ability to identify odors such as mold, must, dust, bodily fluids, or urine.
Responsibilities
- Provide excellent customer service to customers, donors, and other stakeholders.
- Perform register transactions accurately and maintain register stock according to standards.
- Follow housekeeping standards and perform assigned janitorial duties.
- Pull, price, rotate, size, and hang clothing; ensure products are properly sized and categorized.
- Understand and meet quotas and sales goals.
- Follow sales-floor procedures, maintain quality, correct quality problems, merchandise as needed, and recover the floor to maintain product levels and organization.
- Accept, unload, inspect, sort, grade, process, and price donations according to current procedures and quality specifications.
- Use GRATIS at the donation door and maintain accurate daily donation records.
- Perform opening and closing donation-door procedures.
- Load and unload trailers and straight trucks according to standards.
- Move stock between workstations and place products into appropriate containers or staging areas for the sales floor.
- Pull products from the sales floor to meet specifications before transferring them to the warehouse.
- Manage time and take accountability for completing duties efficiently and meeting production goals.
- Support team operations, including swapping full equipment for empty equipment, helping price furniture, and directing furniture from the donation door to the sales floor.
- Assist with cutting cardboard and filling cardboard gaylords.
- Maintain professionalism, integrity, ethical conduct, and confidentiality concerning organizational operations, financial matters, and personnel matters.
- Follow organizational safety guidelines, policies, and procedures and support its mission, vision, and values.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
