Retail Associate

Discovery Land Company•Maui, HI

9d•Onsite

About The Position

The Retail Associate manages retail shop operations and provides exceptional customer service to members and their guests, helping create the Discovery Land Company experience. The role assists the Retail Manager with daily operations, serves customers with retail purchases, returns, and special orders, and supports sales through relationship-building, product knowledge, promotions, and customer service. The Retail Associate maintains the shop’s cleanliness, organization, apparel presentation, packaging standards, and displays; works with the Merchandiser on merchandising and display rotations; monitors sales, inventory, and supplies; and follows established opening and closing procedures. The position may also provide support to Member Services, Golf Operations, and Special Events as needed. Makena Golf & Beach Club is a private, members-only community on Maui’s southern leeward coast. It offers golf, beach and dining facilities, a spa and fitness center, children’s activities, racquet sports, and outdoor programs. The club emphasizes cultural heritage, care for nature, and high-quality member and guest service.

Requirements

At least six months of previous work experience in hospitality or customer service; a fast-paced, luxury service environment is preferred.
Experience with point-of-sale systems; Jonas or TEI is preferred.
Knowledge of Excel and other Microsoft Office applications.
Basic knowledge of the golf, boutique, or specialty retail industry as it relates to hospitality and private club retail environments.
Extraordinary attention to detail, quality, and service.
Ability to sell and build rapport with customers.
Positive attitude, professional demeanor, and exceptional communication and interpersonal skills.
Ability to work in a team environment and remain calm and focused during busy periods.
Ability to read, write, speak, and understand English.
Ability to work flexible hours and schedules, including evenings, weekends, and holidays.
Ability to meet the physical demands of the position, including working indoors and outdoors in all weather conditions; standing, walking, and moving for periods greater than eight hours; and lifting and carrying items sometimes greater than 50 pounds.

Nice To Haves

One to three years of retail operations and customer service experience preferred.
Experience in a fast-paced, luxury service environment.
Experience with Jonas or TEI point-of-sale systems.
Additional language skills.

Responsibilities

Assist the Retail Manager with day-to-day retail operation execution.
Provide professional service and communication to members, guests, and team members; greet guests promptly, anticipate needs, and respond with urgency.
Use the point-of-sale system to record transactions.
Build member relationships and maintain knowledge of store brands and regional fashion trends to drive sales.
Stay informed about promotions and which members are on property.
Uphold company packaging standards and provide touches such as gift wrapping and thank-you notes.
Assist members and guests with retail purchases, returns, and special orders.
Answer retail shop phones professionally and redirect calls as needed.
Monitor shop cleanliness and organization, including apparel folding, tagging, steaming, and floor cleanliness.
Work with the Merchandiser on merchandising guidance and regular display rotations.
Monitor and drive sales toward monthly revenue budgets through promotions, customer service, receipt flow management, floor rotations, and retail events.
Conduct and reconcile monthly inventory.
Monitor best sellers and core stock items and communicate immediate inventory needs to the Retail Merchandiser.
Monitor retail supply levels and notify the Retail Merchandiser when supplies are running low.
Follow established shop opening and closing procedures.
Assist in Member Services, Golf Operations, and Special Events as needed.
Perform other duties as assigned.