Retail Associate

Land Of Lincoln Goodwill Industries•Vandalia, IL

About The Position

Retail Associates are the face of LLGI’s mission to customers and the community. They are expected to work with integrity and a positive attitude while handling donated goods, collecting donations at the donor’s door, processing and pricing merchandise, stocking and merchandising the sales floor, completing cash register transactions, and maintaining floor recovery. Associates must be customer- and donor-focused, able to work with minimal supervision, and responsive to business demands. They are trained to perform a variety of duties and may be assigned to any store function. The position involves customer service, donation intake and recordkeeping, sorting and grading donated goods, merchandising, production work, housekeeping, and assisting with store operations. Associates work toward production and sales goals, follow LLGI procedures and safety guidelines, and contribute to team success. The work takes place in a light industrial or warehouse environment with exposure to heat, cold, and various allergens. The role has substantial physical demands, including lifting, pushing, pulling, standing, bending, and handling merchandise and equipment.

Requirements

Must be at least 16 years of age.
Basic math skills.
Ability to communicate information clearly verbally.
Ability to work independently while fostering a strong team atmosphere.
Ability to interact with people with disabilities in ways that enhance their dignity, privacy, and confidentiality.
Sensitivity and ability to communicate with a diverse population, and ability to promote diversity and inclusion.
Professionalism, integrity, sound business conduct, and ethical behavior.
Ability to follow LLGI policies and procedures and embrace its mission, vision, and values.
Ability to consistently report to work on time on scheduled workdays.
Ability to lift or move up to 50 pounds of clothing and housewares safely.
Ability to push and pull z-racks holding up to 100 pieces of clothing and weighing at least 150 pounds, and to push or pull wheeled carts averaging 150 pounds.
Ability to bend and reach into gaylords up to five feet high to remove clothing and housewares.
Manual dexterity to fasten and unfasten buttons, snaps, and zippers and operate cash registers and tagging guns.
Ability to stand for long periods and perform tasks for extended periods, including stooping, bending, kneeling, crouching, crawling, lifting, reaching, carrying, pushing, pulling, sorting, and hanging clothing and placing housewares on shelves and racks.
Visual acuity to evaluate donated items for quality.
Ability to identify odors when evaluating donations, including odors from mold, must, dust, bodily fluids, or urine.

Responsibilities

Provide excellent customer service to all stakeholders.
Accurately perform register transactions and maintain register stock levels according to standards.
Follow general housekeeping standards and perform janitorial and housekeeping duties as assigned.
Pull, price, rotate, size, and hang clothing; merchandise and recover the sales floor; and maintain product levels and an organized store.
Follow sales floor procedures, ensure high-quality output, and correct quality problems.
Understand and achieve quotas and sales goals.
Check, accept, unload, and process customer donations at the door using GRATIS, and accurately maintain daily donation records.
Perform opening and closing donation-door procedures.
Unload, inspect, sort, grade, and process donated goods according to current LLGI SOPs and quality specifications; price goods and assign them to the appropriate bins and staging areas.
Load and unload trailers and straight trucks according to standards.
Transport stock to and from workstations and place products in proper containers for the sales floor.
Pull products from the sales floor to meet specifications before transferring them to the warehouse.
Manage time effectively and take responsibility for completing duties in accordance with production standards and goals.
Contribute to team success by involving others in work processes, decisions, and actions.
Assist processors by swapping full equipment for empty equipment, help price furniture and move it from the donation door to the sales floor, and assist with cutting cardboard and filling cardboard gaylords.
Maintain professionalism, integrity, ethical behavior, and confidentiality regarding LLGI operations, financial matters, and personnel matters.
Follow LLGI safety guidelines, policies, and procedures and embrace its mission, vision, and values.
Perform other duties as assigned.