Retail Associate

Land Of Lincoln Goodwill Industries•Springfield, IL

About The Position

Retail Associates represent LLGI’s mission to help people become self-sufficient through the power of work and its vision of elevating people while leading in environmental sustainability. They serve customers and the community with integrity and a positive attitude while handling donated goods, collecting donations, processing and pricing merchandise, stocking and merchandising, completing register transactions, and maintaining the sales floor. Associates are expected to focus on customers and donors, work with minimal supervision, and respond to business demands. Associates are trained to perform a variety of store functions, including customer service, sales-floor recovery and housekeeping, register operations, donation intake, sorting and grading donated goods, and moving stock between work areas. They follow production standards, quotas, LLGI policies and procedures, safety guidelines, and current standard operating procedures, while contributing to team success and meeting assigned goals.

Requirements

Must be at least 16 years of age.
Basic math skills.
Communicate information clearly verbally and work independently while contributing to a strong team environment.
Interact with people with disabilities and others in ways that protect and enhance their dignity, privacy, and confidentiality.
Demonstrate sensitivity and the ability to communicate with a diverse population, and promote diversity and inclusion.
Maintain professionalism, integrity, ethical business conduct, and confidentiality.
Follow LLGI policies and procedures and embrace its mission, vision, and values.
Be consistently present and on time on scheduled workdays.
Safely lift or move up to 50 pounds and handle merchandise on shelving and fixtures up to 10 feet high.
Push and pull clothing racks holding up to 100 pieces and weighing at least 150 pounds, and wheeled carts averaging 150 pounds.
Bend and reach into gaylords up to five feet high and perform extended tasks involving standing, stooping, kneeling, crouching, crawling, lifting, reaching, carrying, pushing, and pulling.
Have manual dexterity to handle clothing fasteners and operate cash registers and tagging guns.
Have visual acuity to assess donated items and be able to identify odors that may indicate undesirable conditions.

Responsibilities

Provide excellent customer service to customers, donors, and other stakeholders.
Accurately perform register transactions and maintain register stock levels according to standards.
Follow housekeeping standards and perform assigned janitorial and housekeeping duties.
Pull, price, rotate, size, and hang clothing; merchandise and recover the sales floor; maintain product levels and an organized store.
Follow sales-floor procedures, meet quality standards, correct quality problems, and work toward sales quotas and goals.
Accept, unload, and process customer donations at the donation door using GRATIS, and maintain accurate daily donation records.
Perform opening and closing donation-door procedures and load and unload trailers and straight trucks according to standards.
Unload, inspect, sort, grade, price, and stage donated goods according to quality specifications and current LLGI procedures.
Transport stock to and from workstations and place products in appropriate containers or on the sales floor; pull products from the floor for transfer to the warehouse when required.
Manage time and take accountability for completing assigned work efficiently and meeting production goals.
Coordinate with teammates, including helping processors swap full equipment for empty equipment, pricing furniture, moving furniture from the donation door to the sales floor, and preparing cardboard for cardboard gaylords.
Demonstrate professionalism, integrity, and ethical conduct; maintain confidentiality regarding LLGI operations, finances, and personnel.
Follow LLGI safety guidelines, policies, and procedures, and support the organization’s mission, vision, and values.
Perform other duties as assigned.